The role holder will be responsible for providing overall L2 or L3 Dynatrace administration support for the team. Dynatrace Associate certification is Mandatory.
• 4+ years of relevant experience
• Delivery of quality, cost-effective infrastructure services in a complex & high availability environment
• Proven ability to plan and execute workload in a pressurized & dynamic environment.
• ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines Technical skills
• Strong knowledge of Dynatrace tool administration concepts.
• Experience in APM-related areas on Java, .
NET and PHP
• Ability to direct and guide the team to resolve crisis situations within prescribed SLAs
• Ability to provide consultation for recent projects, functionalities, migrations, upgrades.
• Ability to plan, initiate and manage special tasks/projects. Analytical skills
• Good analytical, trouble-shooting skills in the area of technical fault isolation and rectification. Process skills
• Ability to resolve service requests. Strong attention to detail and the ability to follow processes.
• Strong Knowledge of ITSM processes Other skills
• Customer interface experience (managing expectations; negotiating compromise solutions).
• Should have good communication and interpersonal skill.
• Should be willing to work in a 24*7 environment.
• Experience in team handling. ROLES AND RESPONSIBILITIES
• Providing L1/L2/L3 support in dynatrace all activities.
• End-to-end knowledge of Dynatrace implementation.
• At least one PoC should have hands-on experience.
• Should have strong experience in any one of the cloud implementations.
• Expertise in configuring the Process and Service detection rules.
• Easy to adapt new configurations based on the customer requirements.
• Ability to understand and map key problem areas based on the explanation given by the customer.
• Good to have dynatrace certification.
• Should have strong knowledge in all dynatrace services and functionalities.
• Expertise in problem-solving within the deadlines without impacting the customer.
• Expertise in raising support tickets and follow-ups, and connecting with Dynatrace support people.
• Always fulfill the customer requirements.
• Articulate how APM will help the customer transform his current approach to problem-solving.
• Have excellent oral and written communication skills, be a team player.
• Application architecture and Business impact of downtime.
• Preparing the monthly shift roaster and managing the team members.
• Dynatrace integrations to any ITSM tool.
• Knowledge in Synthetic Monitoring Concept and implementation.
• Experience in performing application performance analysis.
• Strong knowledge of ITIL processes like Incident, Problem, and Change Management.
• Strong knowledge of UNIX commands. Qualification: BE / B.
Tech / MCA / M.
Tech / M.
Sc. only