Company Description Metaconic is a growing technology-focused organization committed to delivering reliable digital solutions and strong customer-centric services. The company emphasizes innovation, responsive support, and continuous improvement to meet the evolving needs of its clients. Team members at Metaconic work in a collaborative environment that values integrity, accountability, and professional development. Joining Metaconic offers opportunities to contribute to impactful projects while supporting customers in a dynamic and fast-paced setting. ? Roles & Responsibilities – US Inbound Verification Executive
* Handle inbound calls from US customers professionally.
* Verify customer details, including name, phone number, email address and other required information.
* Understand customer interest and confirm eligibility using the provided script and guidelines.
* Update customer information, call notes and dispositions accurately in the CRM system.
* Transfer qualified and verified leads to the designated team as per the process.
* Identify duplicate,



incomplete or suspicious leads and escalate them to the Team Leader.
* Follow call scripts, quality standards, data privacy rules and client procedures.
* Maintain professional communication, call quality and attendance standards.
* Achieve assigned performance and quality targets.
* Participate in training, feedback sessions and regular performance reviews. ✅ Required Skills
* Valuable English communication skills.
* Minimum 6 month of experience in a voice-based BPO/customer support process.
* Basic computer knowledge and CRM data-entry skills.
* Good listening, verification and problem-solving skills.
* Ability to work in a US night-shift schedule from the office in Bhopal. ? Company: Metaconic ?

Location:
Bhopal, Madhya Pradesh ? Work Mode: Work from Office Interested candidates can apply through LinkedIn or share their updated CV with us
- [email protected]

📌 Customer Support Executive (Bhopal)
🏢 Metaconic
📍 Bhopal