Job Summary This is a full-time in office role for a Customer Support Representative at Arata in New Delhi. The Customer Support Representative will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and offering guidance on our products. This role requires excellent communication skills, a strong understanding of e-commerce operations, and hands-on experience with the Shopify platform. The ideal candidate will be passionate about delivering top
- notch customer service and contributing to a positive online shopping experience.

Key Responsibilities
• Provide exceptional customer support via phone, email, and live chat, ensuring timely and accurate responses to inquiries and concerns.
• Utilize Shopify to assist customers with order tracking, product information, returns, exchanges, and account management.
• Collaborate with warehouse and logistics teams to resolve shipping issues and ensure customer satisfaction.
• Maintain comprehensive knowledge of our product offerings to accurately answer questions and make product recommendations.
• Identify and escalate unresolved customer issues to the Customer Service Manager, ensuring continuous improvement in service processes.




• Document interactions in the customer relationship management (CRM) system and keep accurate records of customer feedback and inquiries.
• Collaborate with the marketing and sales teams to communicate promotions, new product launches, and other relevant information to customers.
• Assist in developing and implementing best practices for customer service operations, contributing to team training and knowledge sharing. Qualifications
• Previous experience in a customer service role, preferably in an e-commerce environment.
• Preferred experience
- Freshers / 2-3 years
• Hands-on experience with e-commerce platforms, specifically Shopify, Preferred.
• Strong written and verbal communication skills with an emphasis on customer engagement and relationship building.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Proficiency in using CRM systems and other customer service tools.
• Excellent problem-solving skills and a solution-oriented mindset.
• A team player with a positive attitude and a strong desire to contribute to the company's success. Interested candidates can also mail us at [email protected]

📌 Associate - Customer Service (India)
🏢 Arata
📍 India