? Hiring | Lead Manager – Operations (E-commerce) We are looking for an experienced Lead Manager – Operations to manage e-commerce projects, lead high-performing teams, and ensure strong client delivery and operational excellence.

Location:
Mumbai

Experience:
8+ years in E-commerce Operations | 3+ years in People Management Qualification: Bachelor’s Degree

Key Responsibilities
• Own project delivery, team performance & client SLAs
• Manage communication with clients, onsite & offsite project managers
• Act as the primary solution provider for assigned projects
• Lead teams and resolve operational/project-related challenges
• Drive productivity and quality improvements quarter-on-quarter
• Manage training for new projects, trainees & replacements
• Prepare Excel reports, dashboards and process documentation
• Identify system/process issues and implement improvements




• Support Seller/Partner issues across multiple technology platforms Required Experience & Skills 
• Strong e-commerce industry experience, particularly content/cataloguing
• Excellent verbal & written communication
• Advanced MS Excel skills — VLOOKUP/XLOOKUP, Pivot Tables, reporting
• Strong people management & leadership skills
• Proficiency in Word & PowerPoint
• Ability to prepare and present business/process documents
• Comfortable working under pressure and meeting tight deadlines
• Adaptable to work in rotational and US shifts
• Compensation: Market Competitive ? Interested candidates can apply or share their profile with us at [email protected] #Hiring #EcommerceJobs #OperationsJobs #ProjectManager #BPOJobs #EcommerceOperations #PeopleManagement #MumbaiJobs #Leadership #HiringNow

📌 Lead Manager (Mumbai)
🏢 Laveti Innovations Lab Private
📍 Mumbai