Role Overview We are seeking an experienced and strategic Country Manager – India to lead and scale of our client's India operations, based in Hyderabad. The ideal candidate will bring at least 15 years of direct experience in establishing, managing, and scaling Global Capability Centers (GCCs), with a strong understanding of the Indian business environment, global stakeholder management, operational excellence, and organizational leadership. This is a senior leadership position requiring the ability to translate global business priorities into effective India execution, build a high-performing organization, establish robust operating practices, and serve as a trusted partner to global leadership. The successful candidate will combine strategic thinking with hands-on execution, demonstrating experience across GCC setup and expansion, governance, talent strategy, operational management, and cross-functional leadership.

Key Responsibilities
1. Country and GCC Leadership
• Lead the overall India operations, ensuring alignment with global business strategy, organizational priorities, and performance objectives.
• Drive the establishment, expansion, and maturity of the GCC, including operating model design, organizational structure, governance, and operational readiness.
• Develop and execute the India business strategy, identifying opportunities to improve scale, efficiency, productivity, and long-term value creation.
• Establish explicit performance metrics, operating rhythms, and accountability frameworks across functions.
• Represent the India center in global leadership discussions and act as the primary point of contact for country-level matters. 2. GCC Setup, Scale and Transformation
• Bring demonstrable experience in setting up, transitioning, and scaling GCCs in India, preferably in partnership with global headquarters and international business leaders.
• Oversee critical aspects of GCC operations, including infrastructure, workplace strategy, technology enablement, compliance, and business continuity.
• Lead transitions from initial setup or employer-of-record arrangements to a fully operational India entity, where applicable.
• Develop scalable operating processes that support business growth, operational resilience,



and organizational maturity.
• Partner with internal and external stakeholders to manage regulatory, legal, financial, and operational requirements. 3. Global Stakeholder and Business Partnership
• Build strong relationships with global executives, business leaders, and functional heads.
• Serve as a strategic partner to global leadership, providing insights on India market opportunities, talent availability, cost competitiveness, and operational risks.
• Translate global expectations into practical, measurable execution plans for the India organization.
• Manage stakeholder expectations proactively, ensuring transparency on progress, risks, dependencies, and business outcomes.
• Drive effective communication and decision-making across geographically distributed teams. 4. People, Culture and Organizational Effectiveness
• Build and develop a high-performing leadership team and establish a culture of accountability, collaboration, inclusion, and continuous improvement.
• Partner with HR and Talent Acquisition to define workforce strategy, leadership hiring, talent development, succession planning, and employee engagement priorities.
• Establish an environment that attracts, develops, and retains high-quality talent.
• Drive organizational effectiveness, leadership capability, and change management initiatives.
• Promote a culture aligned with global company values while accounting for the Indian operating environment. 5. Governance, Risk and Compliance
• Ensure adherence to applicable Indian statutory, employment, regulatory, and corporate governance requirements.
• Oversee operating budgets, resource allocation, vendor relationships, and cost-management initiatives in partnership with relevant functional leaders.
• Establish effective risk management, internal controls, business continuity, and escalation mechanisms.




• Partner with Finance, HR, Legal, IT, and other functions to ensure operational discipline and compliance. Required Qualifications and Experience
• 15+ years of direct GCC experience, with substantial exposure to GCC leadership, operations, setup, expansion, or transformation.
• Demonstrated experience managing or leading a GCC in India, preferably in a senior country, site, center, or operations leadership capacity.
• Proven track record of establishing and scaling India operations in partnership with global headquarters or international leadership teams.
• Strong understanding of the Indian business ecosystem, employment practices, statutory compliance, and GCC operating models.
• Experience managing senior stakeholders across India and international markets.
• Strong commercial acumen, including budgeting, cost optimization, resource planning, and operational performance management.
• Demonstrated ability to lead cross-functional teams and influence senior stakeholders without relying solely on direct reporting relationships.
• Excellent communication, negotiation, decision-making, and problem-solving skills.
• A bachelor's degree in Business, Management, Engineering, or a related discipline is required; an advanced degree is preferred. Preferred Experience
• Experience leading a mid-sized or large GCC through multiple stages of maturity.
• Exposure to technology, product engineering, SaaS, financial services, or other global organizations with complex operating environments.
• Experience transitioning from a startup or initial GCC setup phase to a mature, independently operating India center.
• Experience working directly with C-suite executives and global functional leaders.
• Familiarity with India GCC talent markets, leadership hiring, workforce planning, and employer branding. Candidate Profile The ideal candidate is an established GCC leader who has progressed beyond functional management and has the breadth to oversee country-level priorities. They should bring first-hand experience operating within a GCC environment, credibility with global executives, and the ability to balance strategic direction with operational execution.

📌 Country Manager (Hyderabad)
🏢 Summit Consulting Services
📍 Hyderabad