The Opportunity The Customer Engineering Sr.
Principal Engineer operates at the intersection of strategy, architecture, and commercial growth — influencing not just individual accounts but segments, industries, and FICO's platform direction. This role represents the highest individual contributor tier before the Chief Customer Engineer and is reserved for engineers whose impact spans the portfolio. You shape both what customers build and how they operate it at enterprise scale, while beginning to influence how FICO is positioned and adopted across broader customer landscapes. What You'll Contribute
• Act as a strategic trusted advisor to VP and C-suite-adjacent stakeholders, shaping multi-year technology roadmaps and enterprise decisioning strategies anchored on FICO platforms.
• Lead the most complex, ambiguous engagements end-to-end, translating business objectives into scalable architectures that drive fraud reduction, credit risk optimization, growth, and regulatory adherence.
• Build deep executive relationships and drive consensus across organizational and geographic boundaries, aligning Sales, Product, Engineering, Professional Services, and Partners around long-term customer outcomes.
• Develop repeatable executive engagement patterns, account frameworks, and reference architectures for FICO’s most important opportunities.
• Influence FICO’s platform roadmap by shaping investment themes, product direction, and trade-offs across decisioning, fraud, analytics, and Intelligent Decisions.
• Drive reusable architectures, playbooks, and operating models adopted across accounts and geographies, and lead programs that close systemic gaps.
• Represent FICO as a recognized authority at industry forums and executive briefings, creating vision papers, reference architectures, and industry narratives.
• Own escalation strategy and incident governance across strategic accounts,



engaging executives during high-impact incidents and turning recurring themes into product requirements.
• Mentor Principal and Senior Customer Engineers, raising the technical and advisory bar across the community. What We're Seeking
• Experience operating as a principal or staff-level individual contributor with a proven track record of advising VP and senior executive stakeholders on technology and platform strategy within complex, multi-stakeholder enterprise environments.
• Demonstrated ability to design and govern multi-year technology roadmaps and platform adoption strategies that directly drive ARR expansion, renewal protection, and net-new product adoption across a portfolio of strategic accounts — not just individual engagements.
• Proven ability to influence how FICO is positioned and adopted across segments, industries, or regions, shaping adoption patterns and architectural standards that scale beyond any single customer relationship.
• Recognized internally and externally as a thought leader in decisioning, analytics, fraud, and platform modernization, with a solid track record of creating high-impact executive content and representing the organization at industry forums and customer summits.
• Exceptional ability to align Sales, Product, Engineering, Professional Services, and Partners around unified strategic outcomes, simplifying complex, multi-dimensional challenges into clear, executable paths.
• Ability to identify emerging market shifts and translate them into new adoption strategies, innovation opportunities, and long-term platform positioning, with a track record of contributing to product and roadmap direction at an early and influential stage.
• Deep familiarity with enterprise-scale change management including guiding customers through complex, multi-year technical transformations such as platform migrations, cloud adoption programs, and regulatory compliance initiatives.

📌 Senior Principal Engineer | Customer Engineering (Bengaluru)
🏢 FICO
📍 Bengaluru