Key Responsibilities
· Manage day-to-day soft-services operations for a mall or commercial property and ensure consistent service delivery.
· Supervise staff deployment, attendance, grooming, discipline and overall workforce performance.
· Monitor cleanliness, hygiene, safety, service quality and common-area standards.
· Conduct routine inspections and ensure teams follow SOPs, checklists and operating procedures.
· Coordinate with service vendors, supervisors and internal stakeholders to resolve service gaps and operational issues.
· Prepare daily and weekly reports, monthly KPIs and performance updates for management.
· Track service quality and compliance; identify gaps and implement corrective actions.
· Ensure adequate manpower deployment and coordinate replacements or schedule adjustments when required.




· Escalate recurring issues, risks and resource requirements to the reporting manager. Required

Skills:
· 5–7 years of relevant experience in mall operations, commercial property operations or soft services.
· Experience in staff supervision, deployment, attendance, grooming and discipline.
· Strong understanding of cleanliness, hygiene, safety and service-quality standards.
· Ability to monitor SOP compliance, checklists and operational KPIs.
· Good reporting, coordination, leadership and problem-solving skills.
· Ability to manage service teams and maintain skilled standards in a customer-facing property.

📌 Operations Manager (Ahmedabad)
🏢 Venus Group Of Companies
📍 Ahmedabad