Key Responsibilities
● Serve as the primary point of contact for IT support requests via the service desk — logging, tracking, and resolving incidents within defined SLAs ● Manage and maintain end-user hardware: desktops, laptops, printers, peripherals, and network devices ● Administer and support Microsoft Office 365 suite — user accounts, email, Teams, SharePoint, and OneDrive ● Provide support for Windows OS environments; troubleshoot OS, application, and connectivity issues ● Coordinate with vendors and third-party service providers for hardware procurement, AMC, and escalations ● Maintain IT asset inventory and ensure accurate records of all hardware and software ● Support onboarding and offboarding of employees — device provisioning, account setup, and access management ● Assist in the implementation and adherence to IT Service Management (ITSM) processes (Incident, Change, Asset Management) ● Maintain documentation of SOPs, known issues, and resolution guides ● Support basic network administration — LAN/WAN connectivity, switches,



and Wi-Fi access points Required Skills & Qualifications ● Bachelor's degree in IT, Computer Science, or a related field ● 4-11 years of hands-on IT support / service desk experience ● Proficiency with Microsoft Office 365 administration ● Strong knowledge of IT hardware support — desktops, laptops, printers, peripherals ● Experience with Active Directory — user creation, access permissions ● Good understanding of networking fundamentals ● Excellent troubleshooting and problem-solving skills ● Strong communication and stakeholder management abilities ● Ability to work independently and prioritise in a fast-paced environment

What We Offer
● Opportunity to work in a agile, growing organisation ● Collaborative team environment with exposure to enterprise IT operations ● Learning and development support for certifications and upskilling

📌 Senior IT Support Executive (Mumbai)
🏢 Cedar Management Consulting International
📍 Mumbai