Job Description
Rental Executive Company: Stay Ukiyo

Location:
Mumbai, Maharashtra Employment Type: Full-Time Work Mode: In office About Stay Ukiyo Stay Ukiyo is inspired by the Japanese concept of “Ukiyo,” meaning a floating, transient world focused on living in the moment and escaping the everyday hustle. We aim to make every holiday effortless by taking care of the stays, arrangements, and experiences that allow our guests to truly unwind. With a strong focus on hospitality, personalized service, and attention to detail, Stay Ukiyo curates memorable stays and travel experiences. We work closely with property owners and hospitality partners to ensure every guest enjoys a seamless, comfortable, and stress-free experience. Role Overview We are looking for a proactive, organized, and customer-focused Rental Executive to join our team in Mumbai. The ideal candidate will be responsible for managing villa and holiday-home reservations, maintaining property listings, coordinating with homeowners and property managers, and ensuring a seamless guest experience from booking to check-out. This role requires strong communication skills, operational efficiency, problem-solving abilities, and a genuine interest in hospitality and vacation rentals.

Key Responsibilities
1. Reservations and Booking Management
* Handle guest inquiries received through calls, WhatsApp, emails, and online booking platforms.
* Assist guests with property selection, availability, pricing, amenities, and booking procedures.
* Manage reservations, booking confirmations, payment follow-ups, and cancellation requests.
* Maintain accurate booking records and update property availability regularly. 2. Property and Listing Management
* Create, update, and maintain property listings with accurate descriptions, photographs, amenities, pricing, and policies.
* Ensure property information, seasonal rates, and availability are updated across relevant platforms.
* Coordinate with property owners and managers to confirm availability, rates,



and booking conditions.
* Support occupancy optimization and pricing strategies to maximize booking conversions. 3. Guest Experience and Customer Service
* Coordinate guest check-ins, check-outs, special requests, and additional services.
* Share essential property information, directions, house rules, and check-in instructions with guests.
* Address guest concerns promptly and ensure timely resolution of complaints or service issues.
* Maintain professional communication throughout the guest journey to encourage positive reviews and repeat bookings. 4. Operations and Coordination
* Coordinate with housekeeping, maintenance teams, property managers, and homeowners to ensure properties are guest-ready.
* Track cleaning schedules, maintenance requirements, and pending operational tasks.
* Handle last-minute changes, booking modifications, and emergency escalations efficiently.
* Ensure smooth coordination between the sales, reservations, and operations teams. 5. Reporting and Administration
* Maintain accurate digital records of bookings, payments, guest details, and property information.
* Prepare regular reports on reservations, occupancy, booking performance, and operational issues.
* Follow up on pending payments and coordinate with the relevant teams for reconciliation.
* Identify recurring operational challenges and suggest improvements to existing processes. Required Qualifications and Skills
* Strong verbal and written communication skills.
* Excellent customer service and interpersonal abilities.
* Good organizational skills with the ability to manage multiple bookings and deadlines.




* Basic proficiency in MS Excel, Google Sheets, email, WhatsApp, and other digital tools.
* Ability to handle guest complaints and operational challenges calmly and professionally.
* Attention to detail and a solution-oriented approach.
* Willingness to work on-site in Mumbai and provide operational support on weekends or during extended hours when required.
* Ability to coordinate effectively with guests, homeowners, vendors, and internal teams. Preferred Qualifications
* Prior experience in hospitality, travel, vacation rentals, hotels, or property management.
* Familiarity with reservation systems, channel managers, CRMs, or property management software.
* A degree or diploma in Hospitality Management, Travel and Tourism, Business Administration, or a related field is an advantage.
* Freshers with strong communication skills, a customer-first mindset, and a willingness to learn may also apply. Key Performance Indicators (KPIs)
* Booking conversion rate and reservation accuracy.
* Response time to guest inquiries.
* Guest satisfaction and review ratings.
* Accuracy of property listings and availability updates.
* Timely coordination of check-ins, check-outs, housekeeping, and maintenance.
* Follow-up efficiency for payments and booking confirmations.
* Reduction in guest complaints and operational errors. Why Join Stay Ukiyo?
* Be part of a growing brand in the vacation rental and hospitality industry.
* Gain hands-on experience in villa rentals, guest relations, and property operations.
* Work in a dynamic, collaborative, and customer-centric environment.
* Develop your skills across reservations, hospitality operations, and property management. If you are passionate about hospitality, enjoy interacting with people, and thrive in a fast-paced environment, we would love to hear from you To Apply: Share your updated CV along with your contact details and relevant experience.

📌 Rental executive (Mumbai)
🏢 Stay Ukiyo
📍 Mumbai