Operations Executive – D2C Department: Operations

Experience:
1–2 Years

Location:
Kolkata, West Bengal Job Summary We are looking for an Operations Executive – D2C to manage day-to-day D2C order operations and ensure smooth order processing, fulfilment, delivery, and customer order management.

Key Responsibilities
● Manage end-to-end D2C order processing and fulfilment. ● Monitor orders across the D2C website and other online channels. ● Coordinate with internal teams and logistics partners for timely order fulfilment. ● Track order status, cancellations, failed deliveries, and RTOs. ● Monitor and resolve order-related operational issues. ● Ensure accurate and timely updates of order and inventory data. ● Coordinate with courier partners for delivery-related issues. ● Prepare daily/weekly D2C operations MIS and reports.



● Monitor key operational metrics and identify process gaps. ● Ensure adherence to defined TATs and operational SOPs. Required Skills ● Strong understanding of D2C and E-commerce operations. ● Experience with order management and logistics coordination. ● Valuable analytical and problem-solving skills. ● Proficiency in MS Excel. ● Strong coordination and communication skills. ● Attention to detail and ability to manage multiple tasks. Preferred Experience in D2C, E-commerce, FMCG, or Consumer Brands will be preferred. KPIs ● Order processing accuracy. ● Order fulfilment TAT. ● Delivery performance. ● RTO and cancellation rate. ● Order-related issue resolution. ● Operational reporting accuracy.

📌 OperationsC (Kolkata)
🏢 WishCare
📍 Kolkata