Company Description EduRun Group is a technology-focused organization specializing in customized IT services and consulting solutions that support business growth through innovation and strategic technology management. The company’s expert team partners closely with clients to optimize operations and achieve sustainable success in a fast-changing digital landscape. EduRun Group’s mission is to deliver cutting-edge software solutions and digital experiences that elevate client brands and drive measurable results. By leveraging the latest technologies and creative approaches, the company helps clients bring high-quality products to market. Its vision is to be a trailblazing development company, setting recent standards through innovative solutions, exceptional user experiences, and a strong commitment to empowering businesses for a digital future. Job Role: Customer Relationship Management ExecutiveDepartment: CRM & Collection

Location:
Delhi NCR

Job Type
Field Job

Experience:
Freshers or Minimum 1 Year Job SummaryWe are looking for a customer-focused CRM Executive to manage B2B client relationships, resolve customer concerns, ensure timely invoice collections, and improve customer retention. The role involves regular field visits across Delhi NCR, payment follow-ups,



billing coordination, and maintaining strong client relationships.

Key Responsibilities
• Manage customer relationships and provide end-to-end client support.
• Conduct regular field visits and follow up with clients for outstanding payments, invoices, TDS, and GST.
• Resolve customer complaints and billing-related issues in coordination with internal teams.
• Track outstanding dues, payment commitments, collections, and follow-ups.
• Coordinate with Billing, Accounts, Sales, Technical, and Operations teams.
• Support customer retention, reduce churn, and identify upselling and cross-selling opportunities.
• Prepare collection reports and achieve assigned CRM, collection, and customer retention targets. Requirements
• Freshers willing for a field work or candidates with at least 1 year of experience in CRM, Client Servicing, Collections, or Sales.
• Strong communication, negotiation, and interpersonal skills.
• Basic knowledge of MS Excel and CRM tools.
• Comfortable with field visits across Delhi NCR.
• Good follow-up, coordination, and problem-solving abilities.
• Target-oriented and capable of working independently.

📌 Customer Relationship Management Executive (India)
🏢 EduRun Group
📍 India