The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given
territory to grow the business and service offerings and generate 80-90 lacs Gross Merchandise
Value (GMV) per month.
The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and
specific geographies assigned
Responsibilities
Account & Partner Relationship Management
Onboard recent accounts by explaining the requirements to the partners and coordinating with internal stakeholders
Meet the existing partners periodically and ensure Restaurant Display Page(RDP) content is correct and image coverage is high
Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month-on-month growth and ensure partners invest consistently.
Execute growth forward activities such as offer alignments, marketing operations alignments, etc. to ensure go live on events and activities as planned.
Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and partners at the restaurants
Prepare the growth plans for each account being managed and gather competitor action insights.
Data Interpretation & Business Performance Management:
Filter relevant data from the Restaurant facing dashboard and explain the key performance metrics to the partner
Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.
Stay updated on the partner's investment in competition through observations at the point of sale, conversations with the partner and competition sales teams, delivery persons, etc.
Ensure partner investments are equal or higher than competition with respect to discounts, commissions, and advertisements by highlighting relevant inferences from the dashboard and explaining the gains/benefits to the partner.
Interaction with Stakeholders:
Interact with partner support (discount change, Restaurant Display page, etc.), sales operations
(competition comparison data, or any ongoing festival data, etc.), and finance team (
reconciliation of payouts, queries on GST, etc, amount not credited to partner accounts, etc.).
Functional Competencies
Understand Dine Out offerings and gain clarity of growth levers.
Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)
Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition