Department: E-commerce / Growth

Location:
Pune

Experience:
5 -10 Years (D2C/FMCG/Beauty & Personal Care preferred)

About the Role
We are looking for a dynamic and growth-oriented Head D2C to lead and scale our Direct-to-Consumer business. This role will own the end-to-end D2C P&L;, drive revenue growth, optimize customer acquisition and retention, enhance website performance, and deliver a best-in-class customer experience. The ideal candidate has proven expertise in scaling D2C brands, driving digital growth, and building high-performing teams.

Key Responsibilities
D2C Business Strategy
• Develop and execute the overall D2C growth strategy aligned with business objectives.
• Own the complete D2C P&L;, including revenue, profitability, and operational efficiency.
• Build long-term growth plans to scale the brand across owned digital channels.
• Identify new growth opportunities, customer segments, and product categories. Website & Conversion Optimization
• Own the performance of the D2C website (Shopify or equivalent platform).
• Improve website conversion rate (CVR), Average Order Value (AOV), and customer lifetime value (LTV).
• Optimize the customer journey, checkout process, and user experience.
• Work with Product, UI/UX, and Technology teams to implement website improvements. Customer Acquisition & Growth
• Collaborate with the Performance Marketing team to drive profitable customer acquisition.
•
• Monitor CAC, ROAS, MER, LTV, and customer retention metrics.
• Develop strategies to increase repeat purchases and subscription programs.
• Scale revenue through campaigns, offers, and new customer acquisition initiatives. CRM & Customer Retention
• Lead CRM strategy across Email, SMS, WhatsApp, and Loyalty Programs.
• Improve customer retention, repeat purchase rate,



and customer engagement.
• Develop life cycle marketing campaigns and personalized communication strategies. Merchandising & Product Strategy
• Plan product launches, bundles, offers, and promotional calendars.
• Work closely with Brand and NPD teams on product assortment and pricing strategies.
• Optimize product merchandising based on customer behavior and sales trends. Analytics & Business Intelligence
• Monitor business performance using dashboards and analytics tools.
• Analyze traffic, conversions, revenue, customer cohorts, and retention metrics.
• Present weekly and monthly business reviews with actionable recommendations. Cross-functional Leadership
• Collaborate with Brand, Performance Marketing, Supply Chain, Customer Support, Finance, Technology, and Product teams.
• Lead and mentor the D2C team to achieve business goals.
• Drive a culture of data-driven decision-making and continuous improvement. Key

Skills:
• Strong expertise in D2C business management.
• Deep understanding of Shopify and D2C technology ecosystems.
• Experience with Performance Marketing, CRM, and Growth strategies.
• Solid analytical and commercial acumen.
• Expertise in P&L; management and business planning.
• Advanced Excel, GA4, Looker Studio, and analytics tools.
• Excellent leadership and stakeholder management skills.

Qualifications:
• Bachelor's degree in Business, Marketing, Commerce, Engineering, or a related field.
• MBA is preferred. Preferred

Experience:
• 5-10 years of experience in D2C, E-commerce, Growth, or Digital Business.
• Prior experience in FMCG, Beauty & Personal Care, Consumer Goods, or Retail.
• Proven success in scaling D2C brands with significant revenue growth.
• Hands-on experience with Shopify, CRM platforms, and analytics tools.

📌 C Head (Pune)
🏢 Ghar Soaps
📍 Pune