Company Breif : SaffronStays curates private vacation home experiences, making our guests' vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards. We have homes in the best destinations across India & are looking to increase our presence on a national level. Designation: Executive/Sr. Executive Role: Customer Care No. of Requirement: 1 Qualification: Graduate in any discipline

Experience:
2-3 years

Salary:
25k to 35k CTC Industry Preferred: Hospitality, Aviations

Location:
Wadala, Mumbai Scope of the Role: Customer Care Executive will ensure that all guests who stay with SaffronStays are satisfied with their experience. Core functions include customer satisfaction,



quick resolution of any customer issues, Feedback and reviews from all guests and continuous customer engagement. Key Roles &

Responsibilities:
• Be the SPOC for the customer post-booking confirmation
• Resolve any customer issues post-booking confirmation
• Coordinate with guests for feedback and reviews
• Will have to cross-sell and up-sell the product to the possible customers Key Requirements &

Skills:
• Excellent communication skills
• Empathy
• Ability to foster relationships with customers
• Problem-solving skills Company Website is: www.saffronstays.com

📌 Customer Care Executive (Mumbai)
🏢 SaffronStays
📍 Mumbai