Company Description iMarque Solutions Pvt. Ltd., established in 2004 with 25 employees, has grown into a team of over 2000 professionals, consistently achieving around 40% average annual growth. The company delivers scalable, reliable, and cost-effective business process solutions across multiple industries for clients worldwide, offering both onshore and offshore services. Core service areas include medical billing, document management, data processing with 24/7 operations, and comprehensive call center services for domestic and international customers. iMarque also provides market research, data mining, business insights, accounting and financial services, field services such as KYC verification and document collection, and online/offline data entry and field surveys. This growth-focused environment offers opportunities for career development and exposure to a wide range of business processes. Role Description The Lead Senior Quality Analyst is a full-time role responsible for overseeing quality assurance and quality control processes across multiple projects and service lines. This hybrid position is based in Puducherry, with a combination of on-site work and some work-from-home flexibility. Day-to-day responsibilities include designing and implementing quality frameworks, monitoring performance metrics, conducting audits, and ensuring adherence to client and organizational standards. The role involves leading and mentoring quality teams, reviewing reports and documentation, analyzing defects and trends,



and collaborating with operations and management to drive continuous improvement. The Lead Senior Quality Analyst will also contribute to process optimization, risk mitigation, and client satisfaction by recommending corrective and preventive actions. Qualifications
• Candidates should possess strong Quality Assurance and Quality Control skills, with experience in designing and executing quality checks and audits.
• Candidates should possess solid Quality Management skills, including the ability to develop quality policies, set performance standards, and manage quality dashboards and reporting.
• Candidates should possess advanced Analytical Skills to interpret data, identify trends, perform root-cause analysis, and recommend process improvements.
• Candidates should possess effective Communication skills for coordinating with cross-functional teams, presenting findings, and interacting with clients and stakeholders.
• Experience in leading quality teams in BPO, KPO, shared services, or similar process-driven environments is highly beneficial.
• Familiarity with quality frameworks and tools (e.g., Six Sigma, ISO-based practices, statistical quality methods) is an advantage.
• Robust documentation skills and proficiency with productivity and reporting tools (such as Excel, dashboards, and QA templates) are preferred.
• Bachelor’s degree in a relevant field (such as Business, Engineering, Statistics, or related discipline) or equivalent professional experience is desirable.

📌 Lead Senior Quality Analyst (Puducherry)
🏢 Imarque Solutions
📍 Puducherry