Job Title: Telecaller (Patient Enquiry Executive) Clinic: Mediglo Clinic, Gurugram Reports to: CRM Manager Type: Full-time, in office Role purpose Turn inbound and follow-up calls into booked consultations, and keep patients coming back.

Key responsibilities
• Call every new lead from Meta, Google and WhatsApp within 5 minutes
• Qualify the lead: concern, treatment interest, budget range, preferred slot
• Book consultations, then send reminders to cut no-shows
• Follow up on unconverted leads, package renewals and treatment-cycle reminders on the set cadence
• Call dormant patients for reactivation
• Update the CRM after every call: status, source, notes, next action
• Handle basic queries on treatments and pricing using approved scripts, and escalate medical questions to the doctor or CRM Manager
• Ask happy patients for Google reviews Requirements
• 1-3 years of telecalling, inside sales or front-desk experience, preferably in healthcare, beauty or wellness




• Fluent in Hindi and English, with a clear, polite and confident phone voice
• Comfortable with a CRM and WhatsApp Business
• Target-driven and able to handle rejection Good to have
• Experience in a dermatology or aesthetics clinic
• Basic knowledge of skin, hair and laser treatments Daily targets (adjust to your volumes)
• 60-80 calls per day
• 100% of new leads contacted within 5 minutes
• Lead-to-booking rate and consult show rate tracked weekly KPIs
• Lead response time
• Call-to-booking conversion
• Consult show rate
• CRM hygiene (zero calls without notes)
• Call quality score from random audits

What we offer
Fixed salary plus incentive per consultation that shows up and per treatment converted, with a growth path to Senior Telecaller and CRM Executive.

📌 Call Center Customer Service Representative (India)
🏢 Mediglo
📍 India