Skill: SAP S/4HANA EWM
- L2 AMS Consultant

Location:
Pune

Experience:
4–7 years Employment Type: Full-time Role Overview We are looking for an SAP S/4HANA Extended Warehouse Management (EWM) L2 AMS Consultant to provide functional application support for warehouse operations. The role involves incident and service-request handling, issue analysis, configuration support, coordination with L3/technical teams, testing, documentation, and continuous improvement of SAP EWM processes.

Key Responsibilities
• Provide L2 AMS support for SAP S/4HANA EWM incidents, service requests, changes, and user queries within agreed SLAs.
• Analyze, troubleshoot, and resolve functional issues related to warehouse operations; escalate complex defects to L3 teams where necessary.
• Monitor tickets, prioritize critical business issues, provide timely updates, and ensure closure with proper resolution documentation.
• Support end-to-end EWM warehouse processes, including:
• Inbound delivery processing
• Goods receipt and putaway
• Warehouse task and warehouse order management
• Stock removal, picking, packing, staging, and goods issue
• Outbound delivery processing
• Physical inventory and cycle counting
• Stock types, stock transfers, posting changes, and scrapping
• Handling units (HU), batch-managed stock, and serial number processes
• Support warehouse structure configuration and master data, including warehouse number, storage types, storage sections, activity areas, work centers, doors, staging areas, and process-oriented storage control.
• Assist in configuring and supporting putaway, picking, replenishment, slotting, rearrangement, and exception handling processes.
• Coordinate with SAP MM, SD, PP, QM, TM, and ABAP teams to resolve integration-related issues.
• Support EWM integration with S/4HANA ERP processes,



including deliveries, inventory postings, production supply, and goods movements.
• Perform initial analysis of EWM queues, IDocs, warehouse monitor errors, delivery inconsistencies, and interface failures.
• Prepare functional specifications for minor enhancements, reports, forms, interfaces, and fixes.
• Support unit testing, SIT, UAT, regression testing, and deployment validation for changes and releases.
• Maintain incident records, knowledge articles, SOPs, test scripts, and functional documentation.
• Identify recurring issues and recommend process improvements, preventive actions, and automation opportunities.
• Support business users with training, process clarifications, and post-deployment hypercare activities. Required Skills & Qualifications
• Bachelor’s degree in Engineering, Computer Science, Supply Chain, Logistics, or a related field.
• 4–7 years of SAP EWM experience, including at least 2–3 years in AMS or production support.
• Hands-on experience with SAP S/4HANA EWM, preferably embedded EWM.
• Strong understanding of warehouse management and logistics business processes.
• Functional knowledge of inbound, outbound, internal warehouse processes, physical inventory, and handling unit management.
• Experience in troubleshooting warehouse task, warehouse order, delivery, stock, and process configuration issues.
• Good understanding of EWM integration with MM, SD, PP, QM, and ABAP.




• Exposure to EWM Monitor, queues, IDocs, error handling, and interface troubleshooting.
• Experience working with ITSM processes such as incident, problem, change, and release management.
• Familiarity with ticketing tools such as ServiceNow, Jira, Remedy, or similar platforms.
• Strong analytical, communication, documentation, and stakeholder-management skills. Preferred Qualifications
• Experience with decentralized EWM, RF framework, mobile RF devices, barcode scanning, and printer configuration.
• Knowledge of Production Integration, Warehouse Process Types, Process-Oriented Storage Control (POSC), Layout-Oriented Storage Control (LOSC), and Labor Management.
• Exposure to SAP Fiori applications for warehouse operations.
• Knowledge of EDI, IDocs, APIs, and middleware integration is desirable.
• SAP EWM certification is an added advantage.
• Experience supporting global warehouses, multi-site operations, or 24x7 support models is preferred. Key Competencies
• Strong customer-service and ownership mindset
• Ability to manage incidents under SLA-driven support environments
• Effective coordination with business users and technical teams
• Structured troubleshooting and root-cause analysis skills
• Ability to manage multiple tickets and priorities
• Willingness to provide support during critical warehouse operations, releases, and planned maintenance windows Get empowered by NTT DATA Business Solutions We transform. SAP® solutions into Value NTT DATA Business Solutions is a rapid-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.

📌 EWM - Consultant (Mulshi)
🏢 NTT DATA Business Solutions
📍 Mulshi