Hi Buddies ?♂️ Greetings from Frontlines Edutech (FLM) ? WE ARE HAPPY TO ANNOUNCE THAT WE ARE HIRING CUSTOMER SUPPORT EXECUTIVE ROLE
Job Description
– Customer Support Executive Company Name: Frontlines Edutech (FLM) Job Role: Customer Support Executive
Experience:
0–1 Years (Edutech experience preferred)
Location:
Somajiguda, Hyderabad Work Mode: Work From Office (WFO)
Job Type
Full-Time Role Overview: Act as the first point of contact for students by providing timely support and guidance. Assist learners with course-related and basic technical queries to ensure a smooth and positive learning experience.
Key Responsibilities
• Respond to student queries via chat / support platform.
• Handle questions related to courses, platform usage, and general inquiries.
• Identify, troubleshoot, and resolve student issues by taking calls.
• Escalate complex issues to senior support team when required.
• Stay updated on course offerings, platform changes, and company policies.
• Ensure timely and accurate responses to students. Requirements
• Good verbal and written communication skills.
• Friendly, polite, and skilled attitude.
• Strong problem-solving skills.
• Customer-focused mindset with patience.
• Ability to handle multiple queries in a fast-paced environment.
• Basic understanding of online learning platforms. Skills Required
• Fluency in Telugu & English.
• Good communication skills.
• Basic knowledge of MS Excel.
• Patience and willingness to learn. Our Website Link : https://www.frontlinesedutech.com Our Instagram Page :https://www.instagram.com/frontlinesmedia?igsh=MWQ3aG52YmxneDJ2ZQ== All the best & Cheers .