Key Responsibilities
Learning Operations & Governance Own the day-to-day operating rhythm of the Enterprise Learning function, including calendars, trackers, dashboards, action logs, stakeholder follow-ups and monthly reporting. Ensure learning initiatives move from idea to execution with clear owners, timelines and measurable outcomes. LMS Ownership & Learning Hub Management Manage the LMS and Learning Hub as active business platforms, not passive content repositories. Ensure learning paths, modules, user journeys, completion tracking, reports and content hygiene are maintained with discipline. Product & Platform Learning Readiness Work closely with Product, Customer Enablement, Technology and SMEs to convert companies product knowledge into structured learning journeys. Support capability maps, product learning modules, release-linked learning, role-based readiness paths and deployment learning assets. New Hire & Role-Based Learning Strengthen onboarding and role-based learning for new joiners across India and global teams. Ensure new employees, especially in Customer Enablement, Product, Technology and Delivery roles, have transparent learning paths and early readiness milestones. Release-Linked Learning Execution Build and manage a repeatable learning deployment framework for product releases and capability updates. Ensure relevant teams receive timely, contextual learning on what changed, why it matters and how it impacts clients or delivery. ZLDA / AI-Enabled Learning Adoption Support the adoption and continuous improvement of Zafin’s learning GPT / AI-enabled learning tools. Track usage, identify gaps,



curate relevant content and help employees use AI-enabled learning responsibly and effectively. Learning Metrics & Impact Reporting Move Learning reporting beyond completion numbers. Track adoption, readiness, usage, feedback, time-to-productivity indicators, role-based learning progress and business impact measures. Prepare concise monthly updates for leadership. Stakeholder Management Act as the execution bridge between Learning, Product, CE, Tech, HR and business teams. Drive alignment, capture requirements, follow up on SME inputs and ensure learning commitments are delivered on time. Requirements Required Skills Strong learning operations and program management capability Hands-on LMS experience and comfort with learning technologies Ability to manage dashboards, trackers, reports and governance routines Experience working with SMEs, Product, Technology or Customer Enablement teams Strong written and oral communication and content structuring ability Ability to translate business priorities into practical learning plans Strong follow-through, ownership and attention to detail Comfort with AI-enabled learning tools and digital adoption platforms Ability to work in a lean team with limited supervision Candidate Profile The ideal candidate will have 6–10 years of experience in learning operations, enterprise learning, SaaS enablement, product training operations, customer enablement or program management within a technology, fintech, SaaS, consulting or product organization. The candidate should bring strong execution discipline, comfort with systems and dashboards, stakeholder management maturity and the ability to convert complex information into structured learning plans.

📌 L &D:Lead Enterprise learning Operations- Thiruvananthapuram
🏢 Embark
📍 Thiruvananthapuram