About the Role
Fitness First is looking for a customer-focused and motivated Customer Service Officer (CSO) to manage front-desk operations, deliver an excellent member experience, and drive membership renewals and sales.
Key Responsibilities
1. Operations
• Manage front-desk activities and ensure a welcoming environment for members and guests.
• Handle membership sales, upgrades, cancellations, and related administration.
• Coordinate with relevant teams to report and resolve facility maintenance issues. 2. Customer Service
• Assist members with their queries and provide information about Fitness First services.
• Handle and resolve member complaints professionally and promptly.
• Build positive member relationships to improve satisfaction and retention. 3. Sales & Renewals
• Proactively contact members to drive membership renewals.
• Identify opportunities for upselling and cross-selling personal training, group fitness, and membership upgrades.
• Explain membership options, negotiate with customers, and help close sales. Requirements
• A relevant qualification in customer service, sales, business administration, or a related field.
• 1–2 years of experience in customer service, sales, or operations; fitness industry experience is preferred.
• Excellent communication and interpersonal skills.
• Strong customer-handling, negotiation, and sales skills.
• Ability to manage front-desk operations and membership administration.
• A customer-first attitude with a proactive approach to problem-solving and achieving sales targets. Interested in This Chance? Share your updated resume with us on (phone hidden) to take the next step in your career with Fitness First
📌 Customer Service Officer (Gurugram)
🏢 CureFit
📍 Gurugram
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