Senior Atlassian Jira / JSM Developer

Location:
Chennai Work Mode: Work from Office (WFO)

Experience:
10+ years overall, with 8+ years of hands-on Jira/JSM experience Notice Period: Immediate Joiners required Job Overview We are looking for an experienced Senior Atlassian Jira / Jira Service Management (JSM) Developer with strong hands-on expertise in Jira, JSM, Confluence, automation, integrations, and the broader Atlassian ecosystem. The candidate will be responsible for end-to-end Jira/JSM development and implementation, including requirements gathering, solution design, configuration, customization, integrations, testing, deployment, production support, and continuous enhancements.

Key Responsibilities
• Configure, customize, develop, and support Jira Software and Jira Service Management (JSM).
• Design and implement Jira workflows, screens, fields, schemes, permissions, roles, notifications, and automation.
• Configure JSM request types, portals, queues, SLAs, approvals, and ITSM processes.
• Gather business and technical requirements and translate them into scalable Jira/JSM solutions.
• Develop and maintain REST API and webhook-based integrations.
• Implement inbound, outbound, and bidirectional data synchronization between Jira/JSM and enterprise applications.
• Work with Atlassian Marketplace applications such as Getint or equivalent integration tools.
• Integrate Jira/JSM with enterprise platforms such as Oracle HRMS/Oracle Fusion, Microsoft Teams, and other ITSM systems.
• Troubleshoot Jira, workflow, automation, and integration issues and perform root-cause analysis (RCA).
• Perform development, testing, deployment, documentation, and post-production hypercare activities.




• Work closely with business stakeholders, application teams, and IT teams on projects and enhancements.
• Evaluate and leverage Jira-native capabilities and Marketplace applications before developing custom solutions.
• Provide technical guidance and support for Jira/JSM administration and development activities. Required Technical Skills
• Jira Software & Jira Service Management (JSM)
• Confluence
• Jira workflows, schemes, custom fields, screens, permissions, and roles
• JSM request types, portals, queues, SLAs, approvals, and ITSM processes
• Jira Automation
• REST APIs & Webhooks
• ScriptRunner / Groovy
• Atlassian Marketplace applications, preferably Getint or equivalent
• Jira Assets / CMDB
• External system/API and Jira-to-Jira integrations
• Atlassian Forge – advantage
• API-based data synchronization and workflow automation ITSM Knowledge Strong understanding of ITIL and ITSM processes, including:
• Incident Management
• Service Request Management
• Problem Management
• Change Management
• Knowledge Management
• Service Level Management
• Asset & Configuration Management
• ITIL best practices Integration & Security
• Solid experience with API-based integrations and enterprise data exchange.
• Experience with data synchronization, validation, enrichment,



and workflow automation.
• Knowledge of OAuth 2.0, API tokens, RBAC, HTTPS/TLS, and secure credential management.
• Experience troubleshooting API and integration failures.
• Understanding of secure integration and authentication practices. Experience & Qualifications
• 10+ years of overall IT experience.
• 8+ years of hands-on Jira/JSM experience.
• Proven experience in end-to-end Jira/JSM implementations, enhancements, integrations, and production support.
• Experience working with enterprise clients and cross-functional IT teams.
• Bachelor's degree in Computer Science, IT, Engineering, or a related discipline.
• Atlassian Jira/JSM and ITIL certifications are an advantage.
• Experience with Python, Java, or similar programming languages is an advantage. Key Competencies
• Strong Jira/JSM technical expertise.
• Strong API and integration capabilities.
• Excellent troubleshooting and problem-solving skills.
• Ability to independently analyze requirements and design scalable solutions.
• Strong stakeholder communication and documentation skills.
• Ability to manage the complete lifecycle of development → integration → testing → deployment → production support.
• Strong understanding of enterprise ITSM processes. Work Location & Mode

Location:
Chennai Work Mode: Work from Office (WFO)

Experience:
10+ years overall / 8+ years Jira-JSM Role: Senior Atlassian Jira / JSM Developer Candidates with strong hands-on Jira/JSM development, integrations, ScriptRunner/Groovy, REST APIs, and enterprise ITSM implementation experience will be preferred.

📌 Senior Atlassian Jira (Chennai)
🏢 Vtricks Technologies
📍 Chennai