Chromeleon Application Support L2/L3

Location:
Hyderabad or Bangalore (Work from office at the client's offshore development centre (ODC); not remote) Duration: 6+ Months

Experience:
4–6 Years Open Positions: 3–4 Joining: Immediate to 30 Days Work Model: 24x5 Application Support, including weekend support as required (Two shifts: morning 7:00 AM – 4:00 PM and afternoon 4:00 PM – 12:30 AM) Start date: Mid November 2026 (tentative)

Job Description
We are looking for experienced Chromeleon Application Support Consultants (L2/L3) to join our Application Management Services (AMS) team supporting a global user base. The ideal candidate will have hands-on experience in Chromeleon Chromatography Data System (CDS) or similar laboratory applications, strong troubleshooting skills, and the ability to resolve complex application issues while ensuring service continuity and SLA compliance.

Responsibilities:
• Provide L2/L3 application support for Chromeleon CDS and laboratory applications across global regions.
• Analyse and resolve incidents escalated by business users and IT support teams.
• Troubleshoot application, configuration, integration, and instrument-related issues.
• Perform root cause analysis and implement permanent fixes to recurring problems.
• Support application operations in a 24x5 environment, including weekend support as required.
• Manage user access and permissions through Active Directory (AD).
• Assist with application debugging, minor code fixes, enhancements, and scripting.
• Support firmware-related application issues and laboratory instrument integrations.
• Monitor application health, meet SLA commitments, and follow incident, problem, and change management processes.




• Participate in knowledge transfer sessions and maintain technical documentation and knowledge articles.
• Collaborate with global business users, IT teams, and stakeholders to improve application performance and support processes.
• Identify opportunities for automation and continuous improvement. Requires Skills
• 4–6 years of experience in application support, with at least 2 years supporting Chromeleon CDS or similar laboratory applications.
• Hands-on experience in Chromeleon CDS support is preferred.
• Good understanding of Application Management Services (AMS) and IT service management processes.
• Experience with incident management, problem management, change management, and root cause analysis.
• Knowledge of Active Directory administration and user management.
• Basic to intermediate scripting or coding skills in PowerShell, SQL, .
NET, or similar technologies.
• Strong application troubleshooting and analytical skills.
• Exposure to laboratory instruments, firmware-related issues, and instrument integrations is an advantage.
• Excellent communication, stakeholder management, documentation, and knowledge-sharing skills.
• Ability to work in a global support environment with rotational or weekend support as required. Preferred Candidate Profile
• Candidates with hands-on Chromeleon CDS application support experience.
• Candidates with experience supporting laboratory or scientific applications in a regulated workplace.
• Candidates who can join immediately or within 30 days. Interested candidates: Please share your updated CV along with your total experience, relevant application support experience, Chromeleon CDS experience, current location, preferred location, current CTC, expected CTC, notice period.
• Apply now to be considered for this opportunity.

📌 Chromeleon Application Support (Bengaluru)
🏢 Lazsum
📍 Bengaluru