Location:
Mumbai Role Summary This role is responsible for monetizing the existing ERP customer base by building solid relationships, ensuring renewals, and driving account expansion through upselling modules (Finance, SCM, POS, WMS, etc.) and cross-selling integrations. The candidate will own customer engagement commercially, ensuring customers continue and grow with our ERP ecosystem.
Key Responsibilities
1. Existing Account Revenue Ownership Manage a portfolio of ERP customers as revenue accounts 2. Upselling ERP Modules Identify and pitch additional ERP modules such as: Finance & Accounting Inventory / Warehouse (WMS) Retail / POS CRM / HRMS integrations Align solutions with customer business growth 3.
Cross-Selling & Ecosystem Expansion Promote add-ons, integrations, and third-party solutions Increase wallet share per customer 4. Relationship & Engagement Maintain continuous engagement with business owners, CFOs, and decision-makers Be highly responsive and accessible for customers 5. Complaint Ownership (Commercial Lens) Ensure customer concerns are acknowledged and resolved through internal coordination Focus on retention and relationship protection, not technical resolution 6. Strategic Alignment with Sales Leadership Work directly under Sales Leader for: Account strategy Revenue planning Deal closures