Salary:
Up to 40,000 CTC Job Summary WIZFAIR is looking for a Ticketing Executive with 11.5 years of relevant experience in airline ticketing and customer/voice support. This is a blended role , with approximately 50% voice support responsibilities , so candidates must have prior experience handling customers through voice processes along with hands-on ticketing exposure.
Key Responsibilities
Ticketing Travel Operations
• Handle domestic/international flight ticketing and related customer requests.
• Make new bookings, modifications, cancellations, and reissues as required.
• Check flight availability, fares, schedules, and applicable airline rules.
• Assist customers with ticketing-related queries and provide accurate information.
• Ensure timely and accurate completion of ticketing transactions. Voice Support
• Handle customer queries and requests through inbound/outbound voice support.
• Provide professional and effective customer service over calls.
• Resolve booking, cancellation, modification, and travel-related queries.
• Maintain a high level of customer satisfaction and follow the defined service processes. GDS Operations
• Hands-on experience with at least one GDS platform is mandatory.
• Candidates should have practical experience with any one of the following:
• Amadeus
• Sabre
• Galileo Candidate Requirements
• 11.5 years of relevant ticketing experience .
• Prior voice process/customer support experience is mandatory .
• Hands-on experience in at least one GDS platform Amadeus, Sabre, or Galileo .
• Good knowledge of airline ticketing processes.
• Good verbal and written communication skills.
• Customer-oriented approach with robust problem-solving abilities.
• Comfortable working in a blended ticketing + voice support role.
• Candidates with significantly higher experience may not be suitable, as this is a junior-level position . Key Skills
• Airline Ticketing
• GDS
• Amadeus / Sabre / Galileo
• Voice Process
• Customer Support
• Booking Reservation
• Cancellation Reissue
• Fare Flight Knowledge
• Customer Handling
• Communication Skills Compensation CTC: Up to 40,000 Preferred Profile Candidates who closely match the following profile will be preferred: 11.5 years of ticketing experience + prior voice process experience + hands-on GDS exposure (Amadeus/Sabre/Galileo). Note: Please share profiles that closely match the above criteria and are suitable for a junior-level blended Ticketing Voice Support position . CONTACT HR MANISHA AT (phone hidden) This job is provided by Shine.com