About Offcomfrt Most of us have worked inside the system corporate India runs on — layers of approval, and the quiet understanding that you are a resource before you are a person. Offcomfrt started from a disagreement with that. We are building a company where everyone is treated the same, owns their work, and does not need permission to do it well. You will own customer conversations at Offcomfrt. This is a role closely connected to customer experience — understanding what customers need, resolving their concerns, and making sure every interaction reflects the standards we want the brand to stand for. Equal parts explicit communication, sound judgement and disciplined follow-up. What You Will Do
• Handle customer queries across chat and WhatsApp, ensuring timely, clear and helpful responses.
• Resolve questions related to orders, payments, shipping, delivery, returns, exchanges and refunds.
• Track delayed shipments, delivery exceptions and unresolved issues, following up until they are resolved.
• Assist customers with order modifications, cancellations and other order-related requests in accordance with company policies.
• Coordinate with the operations and logistics teams to resolve issues that require internal action.
• Maintain accurate records of customer conversations, complaints, resolutions and follow-ups.
• Identify recurring customer concerns and share insights that can help improve our products, processes and customer experience.




• Use available support tools and AI-assisted suggestions responsibly to improve response quality and efficiency. What We Are Looking For
• Strong written communication skills in English and Hindi, with the ability to communicate clearly and professionally with customers.
• A customer-first mindset, with the patience to handle complaints and difficult conversations calmly.
• Strong follow-up discipline and the ability to manage multiple conversations without losing track of unresolved issues.
• Good judgement to distinguish between routine queries and issues that require escalation.
• Comfort working with dashboards, spreadsheets and customer support tools.
• Attention to detail when handling order information, customer requests and return or exchange processes.
• The ability to take ownership of a customer issue instead of simply forwarding it to someone else. How We Hire Our hiring process is designed to assess relevant skills and fit for the role. Shortlisted candidates may be asked to complete a brief, role-relevant assessment or discussion as part of the selection process. Any assessment will be clearly explained in advance and will be used solely for evaluating the candidate's suitability for the role. Candidates will not be asked to complete unpaid production work that directly contributes to ongoing business operations.

How to Apply
Apply on LinkedIn.

📌 Customer Experience Executive (Gurugram)
🏢 OFFCOMFRT APPARELS
📍 Gurugram