Role: TSEC & Liaison Position Summary Assistant Manager or Deputy Manager in Hyderabad to handle technical liaison with government telecom customers for our Lithium-Ion battery and SMPS power plant products. Role Purpose The role is the company's technical face to government telecom customers in the region. The incumbent ensures our Lithium-Ion battery packs and SMPS power plants meet customer technical specifications, and approvals.

Key Responsibilities
• Act as the single technical point of contact for government and PSU telecom customers (e.g., BSNL).
• Study customer technical specifications, and GR/TEC requirements and align the team accordingly.
• Coordinate type testing, product approvals, pre-dispatch inspections and customer witness tests.
• Resolve field issues and complaints with root-cause analysis and corrective action, working with Quality, Production and R&D; teams.
• Follow up on approvals, inspection certificates, documentation and related clearances with customer offices.
• Build and maintain working relationships with customer and officials at circle and corporate levels. Mandatory Requirements
•

Experience:
6–7 years overall, including at least 3–4 years in the electrical industry.
• Domain exposure: Hands-on exposure to Lithium-Ion batteries and SMPS power plants used in telecom applications (e.g., 48V DC power systems, rectifiers, battery banks).
• Government liaison: Proven experience liaising with government or PSU customers to meet their technical requirements,



including specifications, approvals, inspections and documentation.
• Technical understanding: Working knowledge of power electronics basics, battery technology and site power requirements.
• Travel: Willing to travel to customer offices and sites as required. Added Advantage
• Prior work experience with BSNL (as an employee, vendor, or channel partner), including familiarity with its inspection and approval processes.
• Exposure to TEC/GR specifications and type-approval processes.
• Knowledge of Telugu, plus Hindi and English, for regional customer interaction. Education and General Skills Education
• B.
E./B.
Tech or Diploma in Electrical, Electronics or EEE. Computer skills
• MS Excel: Pivot tables, charts and data analysis for MIS and trackers.
• MS Word: Technical letters, compliance statements and reports.
• MS PowerPoint: Customer and management presentations.
• Comfortable with email, ERP/portal-based documentation. Quality
• Working knowledge of ISO 9001 quality systems and documentation.
• Familiarity with inspection procedures, test reports and customer quality requirements.
• Ability to apply root-cause analysis tools (5-Why, Fishbone, 8D) to field complaints. Managerial and soft skills
• Clear written and spoken communication in English and Hindi.
• Robust follow-up, documentation discipline and ownership.
• Ability to coordinate across internal teams and handle customer escalations professionally.

📌 Technical Liaisoning (Hyderabad)
🏢 Exicom
📍 Hyderabad