Job Requirements

Presales SPOC

Role Overview

Responsible for managing and converting clients sourced through the Presales/Contact Centre team and direct site walk-ins, while driving revenue, walk-ins, revisits and closures in coordination with the Site Sales team.

Key Responsibilities

- Manage Presales-generated leads and direct walk-ins, including client engagement, site tours, pricing discussions and closure support.
- Drive HWC calling to generate revisits and improve closure conversions.
- Conduct daily calling on VDNB & EDNV data to generate self-sourced walk-ins, revisits and closures.
- Conduct weekly HWC calibration with the Site Sales team to review pipeline, customer feedback, opportunities and conversion gaps.
- Conduct weekly training and coaching sessions with the Contact Centre, providing feedback on walk-in quality and coaching teams on their AOIs.
- Work closely with Site Sales and Contact Centre teams to improve lead quality, customer experience and overall conversion.
- Track and report daily/weekly performance across walk-ins, revisits, closures and revenue.

Key KPIs

- Achievement of AOP Revenue Target
- Achievement of Walk-in Target
- Presales Lead-to-Walk-in Conversion
- HWC Revisit & Closure Conversion
- VDNB/EDNV Self-Sourced Walk-ins & Closures
- Walk-in-to-Booking Conversion
- Contact Centre improvement against identified AOIs

Work Experience

Required Skills & Experience

- 6 months to 1 year of experience in Presales, Inside Sales, Real Estate Sales, Customer Service or a similar customer-facing role.




- Strong communication and interpersonal skills with the ability to engage and build rapport with customers.
- Good calling and follow-up skills, with a robust focus on revisits and closures.
- Ability to understand customer requirements and handle basic objections and negotiations.
- Customer-focused approach with confidence in handling site walk-ins and site tours.
- Ability to work closely with Site Sales and Contact Centre teams.
- Good lead management and CRM skills, with basic knowledge of Excel/MIS reporting.
- Strong target orientation and ability to work towards walk-in, conversion and revenue targets.
- Good analytical and problem-solving skills to identify lead and conversion gaps.
- Positive attitude, willingness to learn and coaching mindset, with the ability to act on feedback and improve performance.

Benefits

Office Perks

• Office cab/shuttle

• Cafeteria

• Office gym

Professional Support & Learning

• Job and soft‑skill training

• Professional degree assistance

• Sponsorship for education

• Rewards and recognition

• Course reimbursements

Financial Benefits

• Mobile bill reimbursements

• Performance bonus

• Relocation assistance

• Car lease

• Loyalty discount

• Employee referral program

Health & Insurance

• Health insurance

• Life insurance

Leave Entitlements

• Annual leave

• Maternity leave

Please note - Some benefits are grade specific and may not be applicable to your grade.

📌 Senior Executive (Mumbai)
🏢 Kalpataru
📍 Mumbai