JD – Manager IT Infrastructure Looking for an IT service manager for a reputed automotive manufacturer ➢ Manage the Service Desk and Front Office teams to meet or exceed established SLAs and performance metrics. ➢ Actively manage a team of engineers by monitoring ticket queues, assessing workload distribution, and prioritizing incidents and service requests based on business impact. ➢ Oversee daily helpdesk operations to ensure that all user issues regarding hardware, software, and computing devices are responded to and resolved in a prompt, timebound manner. ➢ Provide high-level technology expertise with a heavy emphasis on maximizing the overall end-user experience and minimizing downtime. ➢ Ensure the entire Front Office and Service Desk team consistently meets or exceeds desired Service Level Agreements (SLAs) and operational metrics. ➢ Lead the installation, configuration, and maintenance of server environments, network architectures, and cloud services. ➢ Ensure maximum uptime and performance of IT infrastructure, focusing on end-user experience and operational efficiency. ➢ Accountable for the entire lifecycle of IT assets, including procurement, tagging, FAR verification, and managing infrastructure obsolescence. ➢ Develop and maintain comprehensive documentation, including network diagrams, SOPs, and technical standards. ➢ Manage relationships with hardware, software, and telco vendors, ensuring highquality support and favourable maintenance agreements. ➢ Lead infrastructure projects—from system upgrades to network expansions—ensuring they meet timelines and budget constraints.



➢ Lead the implementation and maintenance of the ISO 27001 information security management system (ISMS) to ensure international standards for data protection are met. ➢ Implement robust digital security measures to protect corporate and plant data from evolving threats. ➢ Own the Business Continuity Plan (BCP), ensuring backup line readiness and rapid recovery protocols. ➢ Implementing and maintaining IT security measures to protect plant data and systems. This includes conducting regular audits, risk assessments, and ensuring compliance with relevant policies and procedure. ➢ Partner with business leaders to translate their requirements into technical solutions and provide transparent status reporting. ➢ Mentor, coach, and train a team of engineers and support specialists to foster a culture of technical excellence. Technical Skills
• Windows Server / Linux Administration
• Virtualization (VMware / Hyper-V / HCI)
• Network Management (Firewall, Switches, VPN)
• Cloud (Azure / AWS / O365)
• Backup Solutions (Veeam / Commvault / Similar)
• Active Directory & Identity Management
• Endpoint Management
• IT Security Tools Soft Skills
• Customer-focused mindset
• Leadership and Team Management
• Problem-solving skills
• Vendor management
• Communication and stakeholder management
• Project management skills Certifications preferred:
• ITIL (Information Technology Infrastructure Library)
• ISO 27001 Lead Implementer
• Cisco (CCNA/CCNP)
• Microsoft / VMware

📌 Information Technology Service Desk (Mumbai)
🏢 QuestW
📍 Mumbai