Sr Desktop Support Analyst

Location-
Patalganga (Panvel)

Responsibilities

Handling IT-related
activities in Unit-I and Unit-II

- Responsible for GxP-related IT activities.

- Adherence to effective IT SOPs and
ensuring related activities are carried out accordingly.

- Maintenance and support for Chromeleon and
non-Chromeleon applications and servers.

- Provide technical support to vendors
during any recent installation or troubleshooting.

- Implementation of desktop policies in GxP
systems.

- Maintain and review IT assets.

- Preparation, review, and execution of
qualification and validation documents.

- End-user support related to IT
infrastructure and system hardware.

- Printing support.

- Support related to network LAN, Wi-Fi,
switches, etc.

- Assisting with IT issues in QC and R&D;
labs.

- Coordinate with the corporate IT team for
remote software and web applications.





- Coordinate with team members and
troubleshoot IT-related problems.

- Anti-virus and patch management
compliance.

- Monitoring and closure of IT tickets as
per the SLA.

- Any other responsibility or assignment
allocated by the Department Head.

Environment, Health
and Safety (EHS) Responsibilities

- Follow all EHS guidelines and work
instructions while carrying out assigned activities.

- 100% compliance with Personal Protective
Equipment (PPE) usage.

- Adherence to Life-Saving Rules (LSR).

- Work according to competence and assigned
tasks.

- Participate in training programs.

- Awareness of emergency preparedness plans
and responding to emergencies.

- Report EHS incidents to the concerned
officer, manager, or EHS representative.

📌 Sr Desktop Support Analyst (Mumbai)
🏢 Important Business
📍 Mumbai