Role & responsibilities

- Monitor and manage customer interactions across social media platforms.
- Draft and publish professional, accurate, and timely responses to customer queries.
- Escalate customer concerns to the relevant internal teams whenever required.
- Maintain response records and prepare basic reports using Microsoft Office.
- Follow standard response guidelines while ensuring quality and consistency.
- Stay updated with social media trends, platform features, and customer engagement best practices.

Preferred candidate profile

Eligibility

- Final-year students or freshers from any discipline are welcome to apply.
- Excellent verbal and written communication skills in English.
- Basic understanding of social media platforms and digital communication.
- Basic knowledge of Online Reputation Management (ORM) or customer response management will be an added advantage.
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Good typing speed with strong attention to detail.
- Robust interpersonal and problem-solving skills.

📌 Jr. Associate ORM (New Delhi)
🏢 Repindia
📍 New Delhi