1. Technical Service & Maintenance Learn and feedback of the installation, commissioning, and preventive maintenance of Zero B Premium products (Alkaline products and Heat Pump systems). Utilize MSCS (Maintenance Service Check Sheets) to ensure all service protocols are followed with 100% technical accuracy. Diagnose and resolve complex technical or mechanical interferences at customer sites.
2. Operational Excellence Adhere to the 24-hour SLA for complaint resolution and new installations. Coordinate with the logistics and CNF teams to ensure the timely availability of spare parts and components. Maintain a CSAT (Customer Satisfaction) score of 90%+ through professional conduct and productive problem-solving.
3. Reporting & Quality Control Prepare detailed service reports.
Monitor field performance metrics and provide feedback to the R&D; team regarding design improvements or component failure rate.
4. Support Service Leaders in managing Annual Comprehensive Maintenance Contracts (ACMC).
Preferred candidate profile
Education B.E. / B. Tech in Mechanical, Electrical, or EXTC Engineering (Recent Graduate or experienced)
Technical Knowledge Basic understanding of water chemistry, thermodynamics (for heat pumps), and electrical circuitry.
Analytical Skills: Ability to read technical drawings and specifications.
Soft Skills Strong communication skills for client interaction and internal team coordination.
📌 Graduate Engineer (New Delhi)
🏢 Ion Exchange
📍 New Delhi
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