Experience: 510 years in Key Account Management, Customer Relationship Management, or B2B Sales, preferably in the Construction, PEB, or Infrastructure industry.
Education: B.E./B.Tech in Civil Engineering (Preferred); MBA in Marketing/Business Management is an added advantage.
Serve as the primary point of contact for key clients, ensuring seamless communication, timely updates, and exceptional customer service throughout the project lifecycle.
Build and maintain long-term client relationships, drive customer satisfaction (NPS), and identify opportunities for repeat business and upselling.
Coordinate with internal teams including Projects, Sales, Design, Finance,
and Operations to ensure timely project execution and effective issue resolution.
Drive customer retention, revenue growth, and overall account success through proactive relationship management and strategic account planning.
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