- Coordinate medical assistance services for domestic and international patients.
- Receive and manage medical assistance requests via phone, email, or online platforms.
- Liaise with hospitals, clinics, doctors, ambulance providers, and other healthcare partners.
- Coordinate hospital admissions, medical appointments, referrals, and patient transfers.
- Verify insurance coverage and coordinate with insurance providers for approvals and authorizations.
- Monitor ongoing medical cases and maintain accurate documentation in the case management system.
- Provide regular updates to patients, families, insurers, and internal stakeholders.
- Arrange emergency medical evacuations or repatriations when required.
- Ensure timely escalation of critical medical cases to the medical team or management.
- Maintain confidentiality of patient information in accordance with applicable privacy regulations.
- Prepare reports and maintain case records for operational and audit purposes.
- Deliver high-quality customer service while handling sensitive and urgent situations.
- Work collaboratively with cross-functional teams to ensure seamless case management.
- Participate in shift duties, including weekends, holidays, or night shifts, as required.Responsibilities: