- Handle customer inquiries through phone calls, emails, and other communication channels.
- Provide accurate information about products, services, and company processes.
- Coordinate with internal departments to resolve customer issues and service requests.
- Follow up with customers to ensure their concerns are addressed within the expected timelines.
- Maintain records of customer interactions, complaints, requests, and resolutions.
- Monitor pending cases and ensure timely follow-ups until closure.
- Escalate complex issues to the concerned department or supervisor whenever required.
- Maintain a qualified and courteous approach while communicating with customers.
- Ensure customer satisfaction by providing timely updates and appropriate support.
- Prepare reports on customer queries, complaints, and resolution status.
- Follow company policies, standard operating procedures, and service quality guidelines.
- Maintain confidentiality of customer information and company records.