Job PurposeTo attend to customers at the sales counter, understand their requirements, recommend suitable products, process sales transactions, and provide excellent customer service to achieve sales targets.
1. Key ResponsibilitiesWelcome customers and assist them with their product requirements.
2. Explain product features, specifications, prices, and offers to customers.
3. Handle customer enquiries and recommend suitable products.
4. Prepare quotations, sales invoices, and bills.
5. Process cash, card, UPI, and other payment transactions accurately.
6. Maintain proper cash records and daily sales reports.
7. Ensure products are properly displayed and maintain the cleanliness of the sales counter.
8. Check product availability and coordinate with the store or inventory team.
9. Handle customer complaints and resolve basic issues professionally.
10. Follow up with customers regarding orders and product availability.
11. Achieve daily, weekly, and monthly sales targets.
12. Maintain proper records of sales, returns, and exchanges.
13.
Coordinate with the sales and accounts departments for smooth operations.
14. Follow company policies, pricing guidelines, and customer service standards.
- Required SkillsGood communication and customer-handling skills.
- Basic computer knowledge and billing software skills.
- Knowledge of cash handling and payment processing.
- Positive product knowledge and selling skills.
- Basic numerical and calculation skills.
- Positive attitude and willingness to learn.
- Ability to work in a team and meet sales targets.
- Educational QualificationMinimum: 12th Pass / Any Degree.
- Previous experience in counter sales or retail sales is preferred.
- ExperienceFreshers can apply.
- 1–3 years of relevant experience is preferred.
- Key Performance Indicators (KPIs)Achievement of sales targets.
- Customer satisfaction and service quality.
- Billing accuracy and cash-handling accuracy.
- Number of successful sales and conversions.
- Proper maintenance of sales records.
- Product display and counter maintenance.
Working Hours: As per company policy.
Salary: As per company standards and candidate experience.