Job Description: Hotel ManagerJob Title: Hotel Manager

Job SummaryWe are looking for a responsible, well-organized, and guest-focused Hotel Manager to oversee the day-to-day operations of the hotel. The role includes front desk and receptionist duties, guest relations, room management, housekeeping coordination, and overall hotel maintenance to ensure a comfortable and pleasant experience for every guest.

Key Responsibilities1. Reception & Front Desk Management

- Welcome guests, handle check-ins and check-outs, and provide a skilled first impression.
- Manage room reservations, bookings, guest inquiries, and telephone calls.
- Maintain guest registration records, billing, payments, and invoices.
- Handle guest requests and coordinate with relevant hotel staff.

2. Guest Relations & Customer Service

- Ensure excellent guest service throughout the guest's stay.
- Assist guests with their needs, questions, and special requests.
- Handle guest complaints professionally and resolve issues promptly.
- Maintain high standards of hospitality, cleanliness, and guest satisfaction.

3. Hotel Operations & Maintenance

- Supervise the overall functioning and daily operations of the hotel.
- Ensure all rooms, bathrooms, reception areas, corridors, and common areas are clean and well-maintained.
- Coordinate housekeeping, laundry, repairs, and maintenance activities.
- Inspect rooms and facilities regularly to ensure they are in good condition.
- Report and coordinate repairs related to plumbing, electrical systems, air conditioning, furniture, and other facilities.

4.



Staff & Inventory Management

- Coordinate with housekeeping, maintenance, security, and other hotel staff.
- Monitor staff attendance, work schedules, discipline, and service quality.
- Maintain records of hotel supplies, cleaning materials, toiletries, and other essential items.
- Ensure proper use of hotel equipment and control unnecessary expenses.

5. Safety & Administration

- Ensure compliance with hotel policies, hygiene standards, and safety procedures.
- Maintain daily operational reports, guest records, and maintenance logs.
- Monitor security arrangements and promptly report any incidents or emergencies.
- Ensure the hotel is always ready to receive guests.
- Required Qualifications & SkillsMinimum qualification: 12th pass or graduate; hospitality qualifications are preferred.
- Previous experience in hotel management, front office, reception, or hospitality operations is preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge and familiarity with booking systems and billing software.
- Strong organizational, problem-solving, and guest-handling skills.
- Ability to manage multiple responsibilities and work flexible shifts when required.
- Honest, punctual, presentable, and customer-oriented.
- Key Performance ExpectationsSmooth check-in and check-out processes.
- High levels of guest satisfaction.
- Clean, functional, and well-maintained rooms and facilities.
- Timely resolution of guest complaints and maintenance issues.
- Efficient coordination of hotel staff and daily operations

📌 Hotel Manager (Bhubaneswar)
🏢 Khandai Holidays Private
📍 Bhubaneswar