We are looking for a dynamic and target-driven Team Leader to manage a telecalling team and drive sales of Value-Added Services (VAS), including Retail Finance, RC Transfer, and other related services.
? Key Responsibilities
✅ Manage and drive the performance of the VAS telecalling team.
✅ Achieve daily and monthly revenue targets.
✅ Increase VAS sales through upselling and cross-selling.
✅ Improve conversion rates and VAS attachment rates on retail sales.
✅ Train and coach team members on sales pitching, objection handling, and conversion techniques.
✅ Monitor daily calls, talk time, productivity, and sales performance.
✅ Coordinate with the retail team for customer handovers.
✅ Ensure timely document collection and CRM updates.
✅ Handle escalations and support the team in closing high-value opportunities.
? Required Skills
✔️ Strong sales and upselling skills
✔️ Team handling and coaching experience
✔️ Experience in telecalling / inside sales / telesales
✔️ Knowledge of retail finance, vehicle finance, or RC transfer is preferred
✔️ Solid communication, negotiation, and objection-handling skills
✔️ Target-oriented mindset with a focus on revenue generation
? Language Requirements
?️ English and Hindi
?️ Kannada or Tamil (at least one is mandatory)
? Performance Metrics
? VAS revenue achievement
? VAS attachment rate on retail sales
? Retail-to-VAS conversion rate
? Team productivity and target achievement
📌 Team Leader (Bengaluru)
🏢 Xpheno
📍 Bengaluru
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