AMC Management:

- Maintain database and records of AMC customers.
- Track AMC expiry dates and initiate timely renewal activities.
- Send AMC renewal quotations, reminders, and follow-up communications.
- Coordinate with customers for AMC renewal confirmations and documentation.
- Prepare and maintain AMC renewal status reports.

Preventive Maintenance Scheduling

- Plan and schedule preventive maintenance visits as per AMC commitments.
- Coordinate with service engineers and customers for visit appointments.
- Ensure service reports are collected and updated after completion of scheduled visits.
- Monitor service schedules to avoid delays and missed visits.

Complaint Handling & Service Coordination

- Register, track, and coordinate customer complaints.
- Handle service requests from:
- In-Warranty Customers
- Out-of-Warranty Customers
- AMC Customers
- Allocate service calls to engineers and monitor closure status.
- Maintain regular communication with customers regarding complaint resolution.
- Ensure timely escalation of unresolved issues.

Repair Coordination

- Track products, equipment, or parts sent for repair.
- Follow up with vendors, repair centers, and service teams regarding repair status.
- Update customers on repair progress and expected delivery timelines.




- Coordinate return of repaired items to customers.

Quotation & Documentation

- Prepare service quotations, repair estimates, AMC proposals, and related documents.
- Send quotations and follow up for approvals.
- Maintain proper records of quotations, contracts, and service documentation.

Payment Follow-Up

- Coordinate with customers for outstanding AMC payments and service invoices.
- Send payment reminders and follow-up communications.
- Work closely with the Accounts Department for invoice tracking and payment reconciliation.
- Maintain records of outstanding receivables and collection status.

Purchase Support

- Assist the Purchase Officer in preparing Purchase Orders (POs) in the prescribed company format.
- Coordinate with vendors for purchase-related documentation.
- Maintain records of purchase requests, PO copies, and supplier communications.
- Follow up on material delivery status as required.

MIS & Reporting

- Generate periodic reports on:
- AMC Renewals
- Service Calls
- Preventive Maintenance Activities
- Complaint Status
- Repair Tracking
- Payment Collections
- Maintain accurate records in ERP/CRM systems, Excel sheets, or company software.

📌 Customer Service Coordinator (Navi Mumbai)
🏢 Techsecure Electronic Security Systems
📍 Navi Mumbai