Position: Zonal Head – Sales

Location: Bengaluru (zone headquarters); travel across the zone

Experience: 15+ years in retail, including 5+ years leading multi-store or regional operations

Preferred: Multi-brand retail experience

Key Responsibilities

Sales strategy & P&L;

- Own the zonal sales plan and P&L; set store-wise targets and deliver revenue, margin and sell-through goals.
- Track market trends, competition and customer feedback, and adjust the zonal strategy and product mix accordingly.
- Prepare monthly business reviews on sales, expenses and profitability; act on gaps quickly.
- Work with finance and commercial teams on budgets, store P&Ls; and cost control.

Store operations & inventory

- Ensure smooth, profitable day-to-day operations across all stores in the zone.
- Partner with buying, planning and merchandising on assortment, stock levels and replenishment.
- Drive visual merchandising, store standards and compliance with company policies and SOPs.
- Plan and roll out current store openings, season launches and refits within the zone.

Omnichannel & e-commerce

- Grow sales through marketplace and brand e-commerce partners (e.g. AJIO, Tata CLiQ) alongside store sales.
- Support partners on operations, listings and promotions, and keep store and online stock aligned.

Customer experience & clienteling

- Build loyalty among high-value clients through clienteling, private previews and personalised service.
- Set up customer feedback systems and use the insight to lift service and conversion.

Marketing & brand visibility

- Work with marketing on zonal campaigns, events and in-store activations that raise brand presence.




- Manage relationships with mall partners, landlords and local authorities.

People leadership

- Hire, train and develop store managers and teams; build a strong bench for future roles.
- Set clear goals, review performance regularly and coach teams to improve results.
- Onboard new joiners on brand standards, product knowledge and company programmes.

Key Performance Indicators

- Zonal revenue vs target; like-for-like growth
- Gross margin and store EBITDA
- Sell-through and inventory turns
- Online / marketplace sales growth
- Conversion, average transaction value and units per bill
- Customer satisfaction / NPS and repeat clients
- Shrinkage and audit / compliance scores
- Team attrition, training hours and internal promotions

Skills & Experience

Must have

- 15+ years in retail sales and operations, with 5+ years managing multiple stores or a region.
- Experience with premium, luxury or lifestyle brands (fashion, accessories, home or similar).
- Proven P&L; ownership, with a record of improving sales and profitability.
- Strong grasp of inventory management, merchandising and retail KPIs.
- Experience recruiting, training and leading large store teams.

Good to have

- Experience running brand business on online marketplaces.
- Multi-brand operations experience.
- Experience opening new stores and handling season launches and client events.
- Recognised performance, such as best-store or best-manager awards.

Core competencies

- Sales strategy and market analysis
- Stakeholder management
- Customer relationship management
- Performance coaching and team development
- Inventory and commercial planning
- Data-driven decision making

📌 Zonal Head - Sales (Bengaluru)
🏢 RMZ
📍 Bengaluru