Job Title: Trainee Customer Service Support Advisor

Req ID: 63439

Job Function: Customer Service

Posting Start Date: 26/10/2026

Posting End Date: 30/10/2026

Division: UK Business

Job Location: DLF IT Park 2

Advertised Salary: Competitive

About The Role The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

What You’ll Be Doing

- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.




- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the productive management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

📌 Trainee Customer Service Support Advisor (Kolkata)
🏢 BT Group
📍 Kolkata