About the Role - This role is the bridge between Ananta's social media presence and confirmed bookings. You'll handle inbound enquiries generated through Instagram, Facebook and other digital channels. Responding to potential guests who've shown interest in our properties across Udaipur, Pushkar, Ajabgarh, Ranthambore, Gir and Goa. The goal is to convert interest into bookings through prompt, informed and warm conversations.
What .You'll Do
● Follow up on leads generated via social media campaigns, DMs and ad responses within defined TAT
● Make outbound calls to enquiries from Instagram, Facebook and website chat
● Understand guest requirements (dates, property preference, occasion such as wedding/leisure/corporate) and recommend the right Ananta property
● Coordinate with the reservations team to check availability, share rates and confirm bookings
● Maintain a daily tracker of leads, follow-ups, conversions and lost enquiries with reasons
● Share weekly feedback with the social media team on what kind of content and campaigns generate the strongest leads
What We're Looking For
● 1–3 years of experience in telecalling, inside sales or reservation support. Hospitality background preferred
● Fluency in Hindi and English. Conversational ability matters more than scripts
● Comfort with CRM tools and lead tracking sheets
● Familiarity with Instagram and Facebook. You should understand how social media funnels work even if you're not running them
● A warm, unhurried phone manner. Guests reaching out via social media expect a different tone than a cold call
● Basic knowledge of Rajasthan's leisure and wedding travel market is a plus.
📌 TELECALLER, SOCIAL SALES SUPPORT (Jaipur)
🏢 Ananta Hotels and Resorts
📍 Jaipur
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