Company Description Sevalaya is a registered charitable trust established in 1988, serving communities across Tamil Nadu, Andhra Pradesh, Karnataka, Kerala, Gujarat, Rajasthan, and Telangana. The organization focuses on education, healthcare, rural development, and welfare, positively impacting over 1 million people. Sevalaya is professionally managed and guided by a dedicated Board of Trustees from diverse skilled backgrounds, all committed to social development.

Candidates joining Sevalaya will contribute to meaningful, community-centered initiatives in a values-driven environment and can learn more about its activities through its social media presence.

Role Description This is a full-time, on-site Tech Support role based in Chennai. The role involves providing technical assistance to staff and program teams, diagnosing and troubleshooting hardware, software, and network issues, and ensuring systems run smoothly to support Sevalaya’s operations.

The Tech

Support professional will respond to support requests, document issues and resolutions, and escalate complex problems when needed. Daily tasks include maintaining IT assets,



installing and updating applications, coordinating with vendors when required, and supporting users to ensure timely and effective problem resolution. The role also includes collaborating with other teams to improve user experience and overall system reliability.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills.
- Candidates should possess solid Analytical Skills to diagnose and resolve issues effectively.
- Candidates should possess Customer Support and Customer Satisfaction skills to assist users professionally and empathetically.
- Familiarity with operating systems, basic networking, and common office productivity tools.
- Good written and verbal communication skills in English; knowledge of local languages is an advantage.
- Ability to work on-site in Chennai, manage multiple requests, and prioritize tasks in a non-profit environment.
- Relevant diploma or degree in IT, Computer Science, or related field; prior experience in technical support is preferred.

📌 Tech support (Chennai)
🏢 Sevalaya
📍 Chennai