- Impacts the level of service and the team’s ability to meet quality, volume, and timelines objectives within their area
- Works within departmental objectives and priorities
- Implements, interprets and executes policies; recommends modifications
- Uses judgment to identify and resolve day-to-day problems
- Decision making involves compiling and organizing information and selecting best option from well-defined alternatives
Keys to Success
- Requires understanding and application of procedures and practices within own area and basic knowledge of other areas
- Understands how the team relates to other closely related teams to improve efficiency
Supervisory Responsibilities
- 3+ direct reports of technicians and/or production staff
- Has formal supervisory responsibilities; sets priorities for and coaches associates to meet deadlines
- Has performance management and people development responsibility for associates under their care