Job OverviewWe are looking for a Student Support Executive to assist students with their queries, provide timely support, and ensure a smooth experience while using our platform. The ideal candidate should have good communication skills, basic computer knowledge, and be comfortable handling a high volume of calls.
Key Responsibilities
- Handle students' queries over phone calls and provide appropriate assistance.
- Attend calls for student support, follow-ups, and query resolution.
- Assist students with login issues, online classes, test series, and other platform-related queries.
- Maintain accurate records of calls, student concerns, and follow-ups.
- Escalate unresolved issues to the relevant team.
- Communicate politely and professionally with students.
- Handle student support chats on the website, respond to queries promptly, and provide appropriate assistance.
Required Skills
- Basic computer knowledge and data-entry skills.
- Comfortable attending calls daily.
- Valuable listening, communication, and problem-solving skills.
- Patient, responsible, and student-friendly attitude.
- Freshers are welcome to apply.
📌 Student Support Associate (Delhi)
🏢 Hranker
📍 Delhi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.