The role is responsible for managing Partner & Brand Service Operations and Third-Party Brand Operations, ensuring timely service ticket resolution, effective vendor coordination, spare parts follow-ups, and accurate Proforma Invoice (PI) management.
The position requires end-to-end ownership of assigned activities, proactive follow-ups, timely corrective action, and adherence to defined processes and timelines to support efficient service delivery and a positive partner experience.
Key Responsibilities
- Manage day-to-day service operations and ensure timely resolution of service requests.
- Coordinate with vendors, brand teams, and partners to ensure smooth execution of service activities.
- Monitor pending activities, follow up proactively, and take timely action to avoid operational delays.
- Coordinate spare parts requirements and dispatches to support timely service resolution.
- Handle quotations and Proforma Invoice (PI) preparation, validation, and coordination with relevant stakeholders.
- Maintain accurate operational records and provide timely updates on ongoing activities.
- Identify operational issues, take appropriate corrective action,
and escalate matters when required.
- Follow established processes and ensure tasks are completed accurately and within committed timelines.
- Take ownership of assigned responsibilities and drive activities through to completion with minimal supervision.
- Identify opportunities to improve operational efficiency and ensure consistent execution of daily responsibilities.
Required Skills & Competencies
- Solid coordination, communication, and follow-up skills.
- Proactive approach to problem-solving and task management.
- Ability to take ownership and work independently.
- Good organizational skills and attention to detail.
- Ability to manage multiple priorities and deliver within timelines.
- Working knowledge of MS Excel and Google Sheets.
- Ability to handle manual operational tasks, data entry, and documentation accurately and efficiently.
- Willingness to take up operational and administrative tasks as required, with a proactive approach and strong attention to detail.
- Commitment to accuracy, process adherence, and continuous improvement.