About us

Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators - GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 79 operational centres spanning 9.1 million square feet.

WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customised and curated solutions for various office space needs.

For more information, please visit our website.

About the Role The Client Solutions team specializes in developing bespoke workplace strategies that address intricate client challenges, serving as a critical nexus between Sales and project design & delivery. As the primary technical interface during the sales lifecycle, this team ensures that every committed solution is feasible, realistic, and aligned with delivery capabilities.

This role provides PAN India leadership for the Client Solutions function, including team leadership, portfolio oversight, reporting and forecasting, escalation management, submission quality, process governance and client experience. The role holder will guide team members who manage routine project coordination and client communication, and will intervene directly on critical client discussions, cross-functional dependencies and escalations as required.

This is a high-ownership role suited to someone who combines commercial thinking, design expertise and client leadership. The successful candidate should be comfortable moving between a CXO-level client discussion, a workplace test-fit, a commercial review and a technical discussion with a D&B; partner - while maintaining a clear view of the overall business objective.

Roles and Responsibilities

1. Enterprise Solutioning & Technical Sales

- Guide the Client Solutions team on pitch strategy and solution development, ensuring the proposed solution is the best fit for the client's requirements and supports opportunity conversion.
- Provide leadership oversight of key pitches and technical recommendations; direct hands-on solutioning or client involvement should be required based on complexity, risk or escalation.
- Partner with Sales and Enterprise teams to understand client business objectives, workplace strategy, headcount, operational requirements and timelines.
- Identify opportunities to optimise solutions based on cost, time, quality, experience and operational requirements.

2. Due Diligence & Feasibility

- Identify potential impacts on project budget, programme and quality at an early stage.
- Develop mitigation strategies and align internal stakeholders before commitments are made to the client.
- Oversee the team's assessment of material feasibility risks and ensure risks, dependencies and mitigation actions are recorded, communicated and escalated before client commitments are made.
- Participate in site walks or reviews where leadership intervention, a significant risk or an escalation requires it; routine site coordination should be managed by the relevant team member.

3. Commercial & Project Planning

- Balance client expectations with project feasibility and WeWork's commercial objectives.
- Ensure that proposed solutions are realistic, deliverable and aligned with agreed commercial parameters.
- Review portfolio-level risks to budgets,



timelines and delivery commitments, and drive cross-functional action plans where business outcomes or client commitments are at risk.

4. Client & Stakeholder Management

- Provide oversight of client communication standards and hand-offs, ensuring communication is timely, accurate and aligned with agreed protocols. Routine client coordination should be owned by the designated
- Client Solutions team member, with the Lead stepping in for critical discussions or escalations.
- Act as the first point of escalation across the PAN India portfolio for complex client, project cross-functional issues, driving resolution with the relevant stakeholders.
- Promote a consistent client experience across projects to support satisfaction, repeat engagement and recurring business.
- Build strong relationships with enterprise clients, CRE leaders, workplace teams and senior decision-makers.
- Work closely with Sales, Real Estate, Design, Project Management, Procurement, D&B; partners and other internal teams.
- Create alignment across stakeholders and drive timely decisions in a fast-paced workplace.

5. Design & Delivery Interface

- Oversee quality and consistency of key submissions and outputs across relevant verticals, ensuring they meet client requirements and WeWork standards before submission where a review checkpoint is agreed.
- Focus direct involvement on high-risk, high-value or escalated matters; routine coordination and follow-up should remain with the assigned team members and functional owners.
- Maintain continuity between the solution sold and the solution delivered.
- Participate in regular site reviews and project progress discussions where required.
- Support resolution of design, technical and execution challenges during project delivery.

6. Portfolio & Business Management

- Build and run a standardised PAN India reporting and tracking system covering project status, milestones, business potential, forecast, risks, concerns, dependencies, owners and next actions.
- Provide regular leadership updates on pipeline movement, forecast changes, critical risks, escalations and decisions required; ensure data is accurate, current and actionable.
- Own the Client Solutions operating framework, including reporting cadence, review checkpoints, escalation routes, process standards and continuous improvement initiatives.
- Lead and develop direct reports, set priorities and accountabilities, review delivery quality and balance team capacity against business priorities.
- Manage multiple opportunities and projects simultaneously across different scales and stages. Prioritise opportunities based on business impact, urgency and probability of closure.
- Identify recurring challenges and opportunities to improve Client Solutions processes.
- Contribute to new initiatives, standardisation, solution frameworks and tools that improve speed and quality of delivery.

Education and Desired Qualifications

- The ideal candidate will bring 8–12+ years of relevant experience across architecture, workplace strategy, project management, interior fit-out, design management, commercial real estate or related AEC disciplines.




- Demonstrated experience in team leadership, portfolio-level reporting and forecasting, escalation management, process governance and driving consistent execution across multiple locations.
- A background in Architecture, Engineering, Construction or Project Management is preferred, with demonstrated experience in corporate workplace or enterprise fit-out environments.
- Strong understanding of workplace planning, interior fit-out, MEP, technology and building infrastructure.
- Demonstrated experience working directly with enterprise or large corporate clients.
- Ability to lead client conversations and influence senior stakeholders.
- Strong commercial understanding of project budgets, timelines and delivery constraints.
- Experience translating business requirements into practical workplace solutions.
- Ability to manage multiple complex opportunities simultaneously.
- Strong presentation, communication and storytelling skills.
- Experience collaborating with Sales, Design, Procurement, Real Estate and D&B; teams.
- Strong problem-solving ability and comfort working with ambiguity.
- Ability to operate independently while influencing stakeholders within a matrix organisation.
- Strong proficiency in Excel and other project/data management platforms.
- Strong people leadership skills to manage & align direct team members as well as influence other teams to deliver the desired outcomes.

What Success Looks Like

- Maintain accurate, timely PAN India reporting and forecasting, with clear visibility of business potential, risks, milestones, dependencies and actions.
- Resolve escalations and cross-functional blockers in a timely manner, with clear ownership and communication.
- Maintain consistent submission quality and client communication standards across the portfolio, supporting positive client experience and repeat business.
- Build a capable, accountable team with transparent priorities and effective day-to-day execution.
- Develop compelling, feasible solutions that help Sales accelerate enterprise deal closures.
- Ensure that what is committed to the client can realistically be delivered within agreed cost, quality and programme parameters.
- Become a credible technical and workplace advisor to enterprise clients rather than operating only as a transaction support function.
- Bring Sales, Design, Real Estate, Procurement and D&B; teams together to resolve issues and maintain momentum.
- Create repeatable approaches, templates and solution frameworks that allow WeWork to respond faster to increasingly complex enterprise requirements.

Equal Opportunity Employer

WeWork India is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

📌 Senior Manager, Client Solutions (Bengaluru)
🏢 WeWork India
📍 Bengaluru