? WE’RE HIRING | Seller Support Executive – L2

? Location: Kolkata (Work From Office)

? Company: CoreCom AI

? Experience: Minimum 6 months of relevant experience

Are you working in BPO or customer support and looking for your next career prospect? Join CoreCom AI as a Seller Support Executive – L2 and take your career to the next level!

? Key Responsibilities

✅ Resolve seller queries through CRM, emails, and inbound calls.

✅ Handle order processing, logistics, return-order queries, and Seller Portal issues.

✅ Troubleshoot listing and catalogue issues, including bulk uploads, stock files, pricing, attributes, and images.

✅ Provide case updates and resolutions through emails and outbound calls.

✅ Raise and follow up on L3 tickets through OTRS.

✅ Investigate issues using CRM, seller dashboards, databases, and APIs.

✅ Meet productivity, quality, and resolution TAT targets.

? Eligibility & Required Skills

✔️ Graduates, postgraduates,



or undergraduates with at least 6 months of relevant experience.

✔️ Candidates with any BPO or customer support experience are eligible to apply!

✔️ E-commerce or seller-support experience will be an added advantage.

✔️ Good command of English and Hindi.

✔️ Typing speed of 30 WPM with 85% accuracy in English.

✔️ Strong problem-solving, Excel, written communication, and follow-up skills.

✔️ Must clear the client's aptitude test.

? Training & Selection Process

? L1 training and OJT certification.

? Domain-specific L2 training and assessment.

? Background verification and reference checks are mandatory.

? Final selection is subject to client review.

? Ready to make your next career move?

? Interested candidates can share their updated CV at:

✉️ [email protected]

📌 Seller Support (Kolkata)
🏢 CoreCom AI
📍 Kolkata