About the role:

We are looking for a Quality Lead – Private Label Staples to own end-to-end quality across our private label staples portfolio. From supplier onboarding and quality audits to product specifications, artwork approvals, and regulatory compliance, you will ensure that every product meets FirstClub’s internal quality standards and applicable FSSAI and Legal Metrology requirements.

This role requires a strong combination of technical expertise, hands-on execution, and cross-functional collaboration to build robust quality processes as the category grows.

What you'll do:

- Own End-to-End Quality: Drive quality assurance across the private label staples portfolio, from supplier onboarding and product development to final delivery.
- Manage Supplier Quality: Conduct supplier audits, assess manufacturing capabilities, establish quality requirements, and drive corrective and preventive action (CAPA) closure.
- Define Quality Standards: Develop and maintain product specifications, quality parameters, testing protocols, and acceptance criteria for each SKU.
- Drive Quality Inspections: Oversee pre-dispatch inspections, incoming quality checks, and lot-level quality assessments to ensure products meet defined standards.
- Review Artwork & Labels: Validate packaging artwork, product declarations, and labels for compliance with FSSAI regulations, Legal Metrology rules, and applicable labelling requirements.
- Manage Testing & Validation: Coordinate laboratory testing, sensory evaluations, shelf-life studies, and other quality assessments for existing and newly developed products.
- Handle Customer Complaints: Investigate quality-related complaints,



conduct root cause analysis (RCA), and implement corrective actions to prevent recurrence.
- Ensure Regulatory Compliance: Track changes in food safety and packaging regulations and ensure timely implementation across the product portfolio.
- Drive Continuous Improvement: Identify quality risks, strengthen processes, reduce defects and rejections, and improve supplier performance.
- Collaborate Cross-Functionally: Work closely with Category, Procurement, Packaging, Operations, and suppliers to resolve quality issues and ensure smooth product launches.

What we're looking for:

- 6–10 years of experience in Food Quality Assurance/Quality Control, preferably in staples, FMCG, food manufacturing, or private label businesses.
- B.Tech / M.Sc. in Food Technology, Food Science, or a related discipline.
- Strong working knowledge of FSSAI regulations, Legal Metrology requirements, and food labelling standards.
- Hands-on experience in supplier quality management, supplier audits, quality inspections, and CAPA management.
- Experience in defining product specifications, quality parameters, sampling plans, and testing protocols.
- Familiarity with food safety and quality management systems such as HACCP, ISO 22000, or FSSC 22000.
- Robust analytical and problem-solving skills, with the ability to conduct root cause analysis and implement effective corrective actions.
- Good communication and stakeholder management skills, with the ability to work closely with internal teams and external manufacturing partners.
- A hands-on, detail-oriented approach with strong ownership of product quality and food safety.

📌 Quality Lead (Bengaluru)
🏢 FirstClub
📍 Bengaluru