How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role Summary The International Enablement team is seeking a Product Manager to define what we measure and how we track it across Delta’s digital platforms, including the Fly Delta App, delta.com, and our airport kiosks. Sitting at the intersection of product, business, and data, this role owns the measurement strategy for digital and international customer experiences – determining the metrics and KPIs the product team needs, then partnering with data engineers to source, model, and deliver.

Role Responsibilities

- Lead dashboard strategy and design, transforming complex data into intuitive, insight-driven experiences that support business decision-making.
- Develop customer journey measurement frameworks, defining funnel KPIs, key interaction points, and supporting data requirements.
- Translate business needs into scalable data strategies, data products, dashboards, and analytical solutions.
- Own the analytics product backlog, prioritizing features and capabilities based on customer value, business impact, and technical feasibility.
- Lead the lifecycle of analytics products from discovery and definition through delivery, adoption, measurement, and continuous improvement.
- Define and communicate the vision, strategy, and roadmap for international analytics and measurement capabilities.
- Develop customer journey measurement frameworks, defining funnel KPIs, key interaction points, and supporting data requirements.
- Define the metrics, KPIs, and measurement framework that the product team needs to track the digital customer experience, servicing performance, and outcomes
- Establish and govern standardized metric definitions, classifications, and units of measure to ensure a single source of truth across teams
- Identify gaps in current data availability and define the requirements needed to close them
- Develop and execute enablement strategies that support Delta’s international growth and partner success
- Serve as a liaison between Delta and global partners to ensure alignment on technology integration and customer experience goals
- Create and own a cross-domain international technical roadmap and centralized backlog
- Collaborate with Commercial and IT teams to implement scalable solutions for international operations and partner engagement
- Evaluate enterprise-wide tradeoffs and make decisions that optimize reliability and partner outcomes
- Identify, evaluate, and prioritize AI and Generative AI related use cases that enhance customer experience, operational efficiency and business outcomes.
- Partner with Data Science, Engineering, and Business teams to translate AI opportunities into scalable product capabilities and measurable value.
- Drive the integration of AI and machine learning capabilities into data products, analytics platforms, and decision-support solutions.

What You Need To Succeed (Minimum Qualifications)

- 15+ years of IT experience, including 5+ years of Product Management experience.
- Bachelor’s degree in computer science, Engineering, Information Systems, MBA or a related field.




- Experience working in Agile product development environments and partnering with IT & engineering teams to deliver iterative value.
- Experience with SQL databases for verification, testing.
- Ability to develop and own technical solutions in collaboration with commercial organizations and IT, from ideation to implementation
- Working knowledge of web/app analytics and tagging platforms (e.g., Adobe Analytics, Quantum metric, Google Analytics/GA4, Amplitude, or similar) and how instrumentation decisions affect downstream data quality.
- Ability to build good connections within Delta’s commercial and IT departments, as well as with external vendors
- Intellectually curious, highly motivated, and willing to challenge the status quo
- Can cut through ambiguity, identify solutions, and deliver results in a fast-paced environment
- Strong technical aptitude with the ability to understand and support complex systems, integrations, and data flows
- Excellent written and verbal skills and ability to communicate effectively with all levels of Delta’s organization
- Strong analytical and data skills
- Familiarity with AI, Machine Learning, Generative AI, or analytics-driven models and AI platforms and ecosystems, including Azure AI, AWS Bedrock, AWS Sagemaker, Databricks or cloud-based machine learning services.

Behavioral Competencies

- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
- Ability to build and sustain robust networks across internal and external stakeholders.
- Being a coach/mentor/advisor to drive continuous team development and growth.
- Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
- Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer’s perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

What Will Give You a Competitive Edge (Preferred Qualifications)

- Familiarity with contemporary data platforms (Teradata, AWS & Azure).
- Working knowledge of SQL, data warehousing, ETL/ELT processes, and business intelligence tools(Tableau, PowerBI etc).
- Experience building executive dashboards and enterprise-wide measurement frameworks.
- Working knowledge of airlines and airline tools, processes, and data is strongly preferred
- Experience leading multiple projects with limited supervision and making well-informed priority tradeoffs
- Ability to work well with and rally diverse teams around the globe.
- Track record of delivering thoughtful solutions while meeting or exceeding deadlines
- Experience delivering AI, Machine Learning, Generative AI,



or analytics-driven products at an enterprise environment.

About The Company What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service. Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction.

Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India).

The Delta Technology

Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

📌 Product Manager (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru