Company Description ANR Business Consulting provides smart, reliable offshore support that helps businesses scale quickly and operate more efficiently. The company specializes in services such as recruitment support, virtual assistance, accounting, digital marketing, and IT solutions. By leveraging skilled offshore talent and a client-first approach, ANR Business Consulting enables organizations to reduce operational costs and increase productivity.

The company focuses on flexible, scalable support so clients can stay focused on strategic growth while ANR manages essential business functions.

Role Description The Phone Agent role is a full time remote position responsible for handling inbound and outbound calls to support clients’ business operations. Day-to-day tasks include answering customer inquiries, providing accurate information about services, documenting call details in internal systems, and escalating issues when needed.

The Phone

Agent will follow scripts and guidelines to ensure consistent, professional communication, while also adapting responses to individual caller needs. Additional responsibilities may include scheduling appointments, conducting basic follow-up calls, and coordinating with internal teams to resolve customer concerns promptly.



The role requires reliable attendance, adherence to performance targets, and a strong commitment to delivering courteous, efficient service on every call.

Qualifications

- Strong verbal communication skills, active listening abilities, and a clear, professional phone presence.
- Customer service or call center experience, including handling inquiries, resolving issues, and maintaining caller satisfaction.
- Basic computer literacy, with the ability to use CRM or call management software, email, and online communication tools.
- Time management and organizational skills, including the ability to manage call queues, follow scripts, and complete documentation accurately.
- Ability to work independently in a remote environment, with reliable internet access and a quiet workspace.
- Comfort working with international clients and teams, with cultural sensitivity and professionalism.
- High school diploma or equivalent; additional training or experience in customer support or business process outsourcing is an advantage.
- Willingness to work set schedules, meet performance metrics, and participate in ongoing training and coaching.

📌 Phone agent (India)
🏢 ANR Business Consulting
📍 India